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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Metro Build Program Manage r.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Metro Build Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Datacenter Build Operations:

• Establish working relationships with all the Construction stakeholders.

• Attend all Metro new build, expansion and retrofit project related design, construction, and commissioning meetings.

• Be the liaison between Construction and Operations (be the voice for Operations) and escalate any issues that could cause impact.

• Participate in all Construction/Operations walk throughs, as well as routine construction inspections during the builds.

• Coordinate and execute turnover operations, ensure turnover checklist is completed and validated, and all turnover artifacts are delivered on time.

• Document and report lessons learned from each project.

Service Delivery:

• Balance leadership, influence skills, supportive individual contributions, project management, and expertise in enterprise-level operations.

• Monitor services and KPIs (Key Performance Indicator), OKRs (Objectives and Key Results), SLAs (Service Level Agreements), and OLAs (Operational Level Agreements) and reports trends and service anomalies.

• Keep track of all the latest and upcoming key milestones and deliverables.

• Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes.

• Standardizing infrastructure equipment, processes, and workflows through design, construction, and turnover of these world class facilities.

• Assisting with new facility design & commissioning, coordinating to installation of core network infrastructures.

Datacenter Work Environment:

• Share best practices, assists others in learning role, process, procedures, and mentors others

• Promotes a culture of safety, security, and compliance in all aspect of datacenter activities

• Realize the impact of change on others

• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Ownership:

• In alignment with management priorities, holds self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Supports escalation of issues to appropriate owner.

• Embody our culture and values

Qualifications

Required/Minimum Qualifications:

• High School Diploma or equivalent AND 2+ years of industry experience working on large scale projects in an engineering and/or construction management role

• OR 3+ years' experience supporting IT equipment or related technology

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

• High School Diploma or equivalent AND 5+ year(s) industry experience working on large scale projects in an engineering and/or construction management role

• OR 4+ years' experience supporting IT equipment or related technology

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS (Uninterruptible Power Systems), Generator, AHU (Air Handling Unit)) or working in physical IT (Information Technology) infrastructures (e.g., Servers, Networking, Capacity, DC (Datacenter) Rack/Enclosures, structured cabling)

• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field

• Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), CDCP (Certified Data Center Professional).

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $100,800 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 - $222,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 6, 2024.

#COICareers

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .