Easter Seals Jobs

Introduction

The Process Innovation Professional has knowledge, experience and expertise across the major business processes they support for their clients. Understands their client's strategy, priorities, operations and broadly leverage this knowledge to advance business process differentiation. These roles are required to handle / understand complex transactions (platform exceptions), develop and implement innovative process initiatives, deploy leading edge solutions which match their client's tactical and strategic requirements, work with IBM development teams on requirements, functions and iterations of leading edge solutions and lead training & quality activities related to those solutions. These professionals require skills in business operations, process management and compliance, industry knowledge and a deep understanding of the process best practices and tools to execute their client's core business processes

Your Role and Responsibilities

• Prepare monthly cash collection forecast

• Work with client in setting monthly collection targets

• Define prioritization tactics of the team

• Monitor daily performance of the team against target

• Represent the team in client or interlock meetings

• Manage stakeholders' requirements or expectations

• Assist the Operations Manager in ensuring:

a. Continuous improvement plans are in place

b. Compliance with SLA's and Key Measurement targets

c. Business controls are in place

d. BCP readiness

e. Seat Utilization target is met

f. Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business Controls, ASODs, DTPs, etc.

• Provide issue resolution to team members for escalated issues

• Build capability of the team: ensure proper on-boarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities

• Provide explanations on monthly collection performance every month-end.

• Review and approve Desktop procedure (DTP)

Required Technical and Professional Expertise

*Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.

• Must possess a strong leadership ability and organizational commitment

• Adept in using at least MS Excel, MS Word, and MS PowerPoint.

• Highly organized, analytical, results-oriented and is keen on details.

• Has high level of maturity and sense of responsibility

• Has the ability to collaborate with others

• Highly motivated and proactive and unquestionable integrity

• Good communication skills, both in spoken and in written English, and has neutral accent

Preferred Technical and Professional Expertise

• Preferably at least 3 years of experience in a supervisory capacity in managing B2B collections team▪With experience in multinational and/or multi-cultural setting.▪ Extensive working knowledge of SAP/GetPaid/ARCollect will be an advantage.

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.