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IBM OTC Subject Matter Expert in Quezon City, Philippines

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Role Description

  • Guide the development of technical solutions for the client's business

  • Evaluate organizational needs and recommend suitable technical solutions

  • Oversee the development, testing, and implementation of software solutions and/or projects

  • Evaluate organizational needs and pioneer the development of technical solutions and/or transformation

  • Improve organizational efficiency by applying expert knowledge to resolve complex challenge

Role Responsibilities

  • Deployment of process control framework

  • Documentation of end-to-end process operating procedures

  • Perform end-to-end process mapping and propose solutions to eliminate non-value add activities

  • Collaborate with client COE on process priorities

  • Drive culture of improvement and innovation amongst IBM delivery team

  • Identify transformation projects that will take process to best in class

  • Drive process standardization, simplification and automation

  • Benchmark performance / Maturity Assessment against industry on regular basis

  • Provide inputs on tasks that could be centralized based on COE model

Required Technical and Professional Expertise

  • College Graduate - Business Administration, Master of Business Administration (MBA)

  • Six Sigma Black Belt professional certification, or similar is a plus

  • 5 to 10 years of experience working in the relevant area of expertise

  • Advanced knowledge of business operations and project management

  • Advanced ability to recommend and implement solutions for cross-functional projects

  • Leadership and mentorship abilities to introduce and implement technical solutions

  • Excellent record keeping and above average writing and communication skills

Preferred Technical and Professional Expertise

  • Preferably at least 10 years of experience in Order to Cash

  • Experience in designing and implementing CI or transformation projects in OTC

  • Adept in systems (SAP, Getpaid/ARCollect)

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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