Easter Seals Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We're looking for Director, Global Head of Workforce Planning and Forecasting, to join our Customer Service Team at MBPS. In this role, you are responsible for the strategic planning and execution of customer services operations, focused on management and leadership of processes for the continuous improvement of the customer experience and employee performance.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Setting service delivery targets and attaining standards. This includes approval of volumes forecasts, hiring approvals, employee engagement, training requirements and quality service

• Building the strategies that aligns with the broader goals of the organization and incorporate/leverage the support and input from various centers of expertise including training, workforce management, product marketing, IT and distribution. Accountable for continuing to evolve the strategies and service as the goals of the organization and needs of the customers and distributors change

• Developing and maintaining business relationships with key business leaders, advisors, relationship teams, marketing assistants and centers of expertise to create and deliver an exceptional service experience for customers

• Obtaining and maintaining own knowledge of unique industry and regulatory requirements

• Decision making authority for hiring, terminations, staffing requirements, expense management, location strategies, recognition and employee engagement to achieve service levels and meet organizational goals.

Qualifications:

• Education: Bachelor's degree in any related discipline

• Experience:8 years of relevant industry /supervisor experience

• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• Minimum Skills to Hire/Must Haves:

• Extensive knowledge of Business Specific Industry/Products/Services/Processes

• Experience in AWS, AWD. Anaplan is an advantage

• Demonstrated leadership and managerial excellence including hiring, performance management and employee development

• Excellent communication (both orally and written) and presentation skills

• Strong interpersonal skills with the ability to influence across multiple levels and effectively interface with sensitive client situations

• Ability to make complex decisions independently when outcome of a faulty decision could be very public

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .