Easter Seals Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Analyst, Operations Control & Governance to join our Canada Operations Line 1B Risk and Controls team at MBPS. The Canada Operations Line 1B Risk and Controls team partners with various Operations business/product lines such as Group Benefits, Insurance, Call Centres, etc. to promote risk awareness and management of day-to-day risk reduction activities. This team is seeking an enthusiastic, organized, and analytical individual as the Analyst, Operations Control & Governance who will support Canada Operations in execution of the core components of its Operational Risk Management Framework.

This is an individual contributor role which requires successful collaboration with team members in Canada as well as with business and functional areas subject matter experts and other stakeholders including ORM, Legal, Finance, HR, IT and Compliance.

Key Responsibilities:

• Controls testing- Assess control effectiveness by performing end-to-end process walkthroughs with Process and Control Owners; Assess control operating effectiveness by collecting and reviewing control evidence from Control Owner​s and Document controls and Corrective Action Plans (CAPs) for any identified control gaps.

• Corrective Action Plans (CAP) – Support Manager in Canada to collect/review evidence to close CAPs

• Access reviews- Support Manager in Canada to perform access reviews for ACLs, SharePoint sites and Systems.

• Maintain strong business relationships with internal business and functional support areas and develop and deliver presentations to senior audiences.

Qualifications:

• Bachelor’s degree in business, finance and / or industry certificate in operational risk and or 3-5 years of related experience with good understanding of business processes, risks and controls or exposure to business unit operational functions and projects that incorporate the usage of operational risk management methodologies.

• Knowledge of Insurance, Group Benefits, Affinity and or Contact Centres operations is a plus.

• Familiarity with Archer record creation, maintenance and reporting is a plus

• Strong verbal and written communication skills.

• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.

• Strong analytical skills and ability to review patterns in large data sets.

Competencies:

• Ability to identify and articulate risk and impact to the business and challenge the status quo for the right reasons.

• Ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business.

• Independently motivated to find new ways to address issues, confront barriers and seek out information for the benefit of the business.

• Ability and confidence to ask pertinent questions and adjust thinking when new facts are found.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .