Easter Seals Jobs

IT OPERATIONS ANALYST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.

What your background should look like:

Functions-Responsabilities

Supports hardware installation and configuration and ongoing maintenance of the computer and MDF.

May monitor and troubleshoot equipment and assist with logging and documentation.

Responsibilities may also include cabling, racking and server installations.

Coordinates, diagnoses, troubleshoots and supports incident employee issues with personal computers, mobile devices, printers and related systems.

Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.

Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.

Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.

Responsible for IT and Cybersecurity local Audits; Comply with IT and Business policies, procedures and service guidelines

Provides timely resolution of problems or escalation on behalf of customer to the appropriate technical personnel.

Builds strong and positive working relationships with all functional areas.

Requirements:

Education Bachelor´s Degree in Computer Systems Engineering or related field

Minimum experience: 3 - 5 years experience as IT Analyst

Languages: Ingles Avanzado/ Fluent English

Competencie Technical

Network

Telecomm

Structured Cabling

Windows

Milestone

Infinias

Mobile devices

Office 365

Backup tapes handling

PC Support

Soft skills

Problem Solving

Priority setting

Action Oriented

Aproachability

Drive for results

Customer Service

Communication Skills

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Location:

Querétaro, QUE, MX, 76223

City: Querétaro

State: QUE

Country/Region: MX

Travel: Less than 10%

Requisition ID: 120114

Alternative Locations:

Function: Information Technology

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.