Job Information
Rite of Passage ORR Quality Improvement Manager in Queen Creek, Arizona
Description
The ORR Quality Improvement Manager works in cooperation with the National ORR Director on company initiatives and works with the ORR team to ensure quality assurance and fidelity of operational processes through continuous analysis for improvement. Under the direct supervision of the National ORR Director the Quality Improvement Manager will also receive functional supervision provided by the Regional Compliance Director for instruction, training and monitoring of assigned tasks. This position exercises considerable independent judgment to adapt and apply the ORR guidelines and integrate them within existing Rite of Passage policy. The Quality Improvement Manager will analyze related data and develop recommendations for revisions or addendums to procedures. The Quality Improvement Manager also ensures that these new processes are implemented properly and yield the desired results. The work requires knowledge of Rite of Passage policy, licensing requirements and ORR contractual compliance.
ESSENTIAL FUNCTIONS:
Ensures policies are consistent with ORR contract and evolving federal guidance.
Conducts policy “cross-walks” with placing and regulatory agencies, developing written implementation procedures as needed.
Conducts annual review of the Administrative Policy and Procedures Manual and Operation Manuals for ORR programs.
Attends or reviews all ORR-related training and information for new guidance and disseminates information to related parties while ensuring proper implementation.
Facilitates the design and implementation of new/improved processes for highest level of efficiency.
Detects inefficiencies or systemic problems and find solutions accordingly.
Conducts regular monitoring of ORR related systems, processes and equipment.
Creates smooth work flows by eliminating unwanted deviation, defects, and delays.
Identifies ROP best practices for implementation in ORR programs to achieve the highest quality.
Serves as a member of annual Quality Assurance Monitoring for ORR programs.
Assists in project management as directed by the National ORR Director.
Attends weekly management meetings and contributes to achieving teams’ goals.
Identifies Key Performance Indicators (KPI) that measure desired deliverables and develops/maintains the process for data collection and analysis.
In cooperation with ORR Program Directors, prepares and presents KPI’s at team meetings to review and problem-solve potential barriers.
Coordinates with various teams to analyze project results and performance.
Identifies and manages resources to deliver effective solutions.
Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure programs remain in compliance with agency licensing and Rite of Passage policies and procedures.
Attends and participates in all required meetings.
Other duties as assigned, verbally or in written form.
MINIMUM QUALIFICATIONS:
Possess a BA/BS degree in business/social/human service related field. MA/MS degree preferred.
Three years of experience working in quality assurance and/or contract maintenance.
Knowledge of ROP systems and programs preferred.
Strong knowledge of overall company operations and policies and procedures.
Extensive knowledge of multiple state child care regulations.
Must meet the requirements to be an eligible driver. Must possess a current State Driver’s License and have an acceptable driving record for the past three (3) years.
Strong knowledge of overall company operations and policies and procedures.
Ability to pass a criminal background clearance check, drug screen, physical and TB test.
Ability to perform work with little or no supervision.
Ability to utilize resources available to complete assigned projects.
Ability to prepare written reports and correspondence.
Ability to understand and follow verbal and written instructions.
Ability to effectively communicate, verbally and in writing.
Able to work at least 40 hours per week with the possibility of a varied schedule.
Must be able to maintain a high level of confidentiality.
Must have excellent organization and time management skills.
Ability to build and maintain positive internal and external relationships.
Ability to provide exemplary customer service to all employees and outside constituents.
Ability to function independently and as a member of a team in a multi-task environment.
Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.
Proficient in the use of computers and associated software.
Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. For 35 years, we have developed and operated a continuum of programs based on the needs of youth and our placing agencies. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. Rite of Passage has built its reputation on running life-changing educational treatment programs that positively contribute to the community.
Our employees are dedicated, passionate individuals that are committed to inspiring positive change in the lives of youth. Becoming a member of the Rite of Passage team is more than just a job, it’s an opportunity to create a meaningful career with a company driven by its powerful mission to make a difference.
Qualifications
Education
Required
- Bachelors or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
