Easter Seals Jobs

Senior Product Designer (UX Writer) - India

This role is Mumbai or Pune Preferred

Cornerstone is an AI-powered knowledge cloud for unified

discovery, knowledge management, and personalized learning. Our award-winning

Learning Management System (LMS) and Learning Experience Platform (LXP) is used

globally by Fortune 500 companies and government organizations to solve the

discovery, curation, and recommendation problems of content fragmentation

across external, internal, and tacit knowledge sources.

Our mission is to democratize learning. Often called the “Netflix of Learning”

our goal is to provide frictionless access to knowledge for our enterprise and

association customers making learning “the way we work”. Our goal is to help

upskill the globe to meet the demands of a rapidly changing digital world in

the 4th Industrial Revolution.

Job Title: Senior Product Designer (UX Writer) - India

Job Description:

As a Senior UX Content Writer you will play a critical role

in crafting content that guides users through their digital journeys, maintains

platform-wide consistency, and ensures a superior user experience. Working

collaboratively with content strategy, product designers, and researchers, you

will create content for various end-to-end journeys, error messages, emails,

promotional content, FAQs, and self-service resources. Your responsibilities

will encompass content review, compliance with content guidelines, and

contributing to QA testing.

In this role, you will…

• Content Creation: Write and edit content for screenflows, emails, error messages, and promotional content, ensuring clarity,conciseness, and user-friendliness.

• Compliance and Consistency: Ensure content aligns withinternal content guidelines (ICGs) and maintains platform-wide consistency.

• QA Testing: Assist in content review during QA testingand fine-tune content as necessary.

• User Journey Simplification: Write clear and conciseinstructions to simplify user journeys and guide users through transactionflows.

• FAQ and Self-Service Content: Create content for FAQs andself-service resources to aid users.

Qualifications:

• Exceptional writing, communication, and presentationskills.

• Strong editing and proofreading skills, along withdemonstrated professional experience in writing UX and marketing content forvarious platforms.

• Ability to simplify complex technical concepts and guideusers effectively.

• Experience developing content for emails, error messages,and FAQs.

• A portfolio showcasing relevant UX content work, includingcase studies and UX writing.

You’ve Got What It Takes If You Have…

• 7+ years of experience in UX writing/UX content design,focusing on complex software products or digital experiences.

• A high level of attention to detail to ensure high-qualityoutputs for internal and external customers.

• A solid understanding of current design thinking, UXcontent design best practices, and a user-centric approach.

• Knowledge and a point of view on the influential role ofwords and visual language in software products and digital experiences.

• Familiarity and comfort working with a geographicallydistributed team.

• Experience collaborating with UX designers, researchers,developers, product owners, and product managers within a UX/design, creative,marketing, or similar setting.

• Understanding of the importance of tracking UX successthrough research mechanisms, balance of qualitative and quantitative outcomes,and the ability to influence peers based on research/analytics outcomes.

Preferred Experience/Familiarity:

• AODA and/or WCAG 2.1 AA/AAA accessibility guidelines forUX content.

• Familiarity with agile task management platforms such asAzure DevOps (ADO), Jira, etc.

• Methods for tracking and measuring UX content success andimpact.

Education:

• Bachelor's degree in writing, marketing, communications,or a related field (or equivalent work experience).

• If you are passionate about creating exceptionaldigital experiences through well-crafted content, meet the qualifications, andcan showcase your relevant work, we encourage you to apply.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com