Easter Seals Jobs

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC3

Responsibilities

• 8 to 15 years of experience working as an Oracle Financial Cloud Fusion Functional Lead consultant.

• Need to work in Morning, Afternoon, Evening and Night Shift

• Need to resolve the incidents in an agreed target timeline depending upon the priority

• Must meet both response and resolution SLA on all the incidents reported

• Need to prepare & publish the RCA for all SEV1 issues

• Need to prepare knowledge objects or upload information in Knowledge Repository

• Need to follow the change management process to move the code fix to production

• Need to follow the configuration management to maintain code repository

• Need to perform CEMLI impact analysis on product upgrades

• Need to analyze and implement improvements to add value to the services

• Need to prepare the shift handover report (Issue Log) to make sure the complete information on the open items are transferred to the next shift resources

• Need to perform proactive monitoring and health check status to be recorded

• Need to update the Technical & Functional specification documents on a regular basis to have the up-to-date functionality being documented

• Provide Oracle HCM Cloud Fusion functional/technical consulting services by acting as subject matter expert and leading clients through the entire cloud application services implementation lifecycle for Oracle HCM Cloud Fusion projects

• Identify client business requirements and map them to the Oracle HCM Cloud Fusion functionality

• Verify functionality gaps in Oracle HCM Cloud Fusion as identified by client and build extensions for them

• Advise client on options, risks, and any impacts on other processes or systems

• Configure the Oracle HCM Cloud Fusion Applications to meet client requirements and document application set-ups

• Write business requirement documents for reports, interfaces, data conversions and application extensions for Oracle HCM Cloud Fusion projects

• Develop Security and Validation Strategies & Plans for Oracle HCM Cloud Fusion projects

• Validate configuration and data for Oracle HCM Cloud Fusion projects

• Validate migration of configuration, integrations and extensions to Production for Oracle HCM Cloud Fusion projects

• Effectively communicate and drive project deliverables for Oracle HCM Cloud Fusion projects

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer