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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

What you'll be doing

Primarily Firewall - Palo Alto - Panorama, NAT/PAT, Access rules, Monitoring and troubleshooting.

Preferred Palo Alto Certified , CCNA / CCNP certified (full) + 6-8 yrs. exposure in handling large enterprise network

Routing (EIGRP, OSPF, BGP, Static, PBR)

Advanced level understanding of Network & Security technology.

Capability to analyze logs & traffic patterns Capable to support Client for Network Planning, Designing & Engineering

Experience of Change Management / Problem Management

Experience of Capacity Management

Good technical documentation skills

RCA Preparation for P1 Incident

Switching (Cisco 3850, 6500, 6800, Nexus 7K and 5K) VTP, Vlan, HSRP. Knowledge of Monitoring Tool CA, Net scout , Backbox (If any) Participate with Client team for Network designing activities.

Ability to lead & manage Client escalation.

Adherence to Internal policies and hardening processes to help Client in Audit's & Compliance.

Expert knowledge of NMS tool Spectrum or other

ITIL Process Knowledge. (Incident Management , Change management etc)

Good Communication Skills

Should have ability to Mentor Network L2 team.

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.