Easter Seals Jobs

Overview:

Responsibilities:

Job Description Summary:

Job Description:

Overview:

The CompuCom SOC provides managed security services for Global clients and manages their security operations. The team is responsible for 24X7 telephone and remote support, specialized support for security compliance users, and works with the CompuCom clients on security issues. This role will act as a mentor for the team’s junior members and a center of knowledge, leveraging upon the years of experienced gained in this field deploying and supporting Firewalls, IDS/IPS, Content Filters, and SIEM tools.

Responsibilities:

Meet service level agreements (SLA’s) regarding response time and customer notifications

Proficiency in Cisco ASA, FMC/FTD, experience is mandatory including projects implementation, migration on Cisco security suite including AMP, Umbrella, ISE and IronPort.

CISCO ISE/FTD/FMC Change administration, writing and implementing client sponsored or required changes

Assist with and define, both team and service key performance indicators (KPI’s)

Work with clients and tools vendors to address all security related issues

Coordinate security investigations based on internal processes and procedures

Assist customers or facilitate the implementation of protective and mitigating security controls as required

Perform manage, add, change, delete operations within the security tools

Handles the fulfillment of all security requests and calls from the user

Drives resolution as it relates to customer facing incidents and change management

Provides central contact point for implementation, architecture and problem management for managed security applications (Firewall, IDS, Encryption, SIEM, EIQ, Web filtering)

Scan system devices for vulnerabilities according to compliance policies - Nessus

Initiate security incident response including tracking and recovery actions

Analyze and validate the network and hosts based on Intrusion Detection System events

Service and Change management knowledge and understanding a must

Recommends changes or policies to increase department effectiveness and customer satisfaction

Monitors SLAs for responsiveness and coverage. Provide regular reports and statistics for service line management

Participate in an on-call rotation

Provide oversight and guidance to junior team members as it relates to the Security realm

Document and create process improvements as needed when gaps are/have been identified

Participate in an on-call rotation to provide emergency support.

Qualifications:

Knowledge and Skill Required:

8-10 years of experience actively deploying and managing security and networking devices

Experience in managing Customer Service and client expectations

Ability to complete swift problem resolution, including troubleshooting

Analytical approach for solving tasks as well as Ability to repeat procedures

Familiarity with existing knowledge base to scan for possible solutions to problems

Ability to multi-task with different types of problems

Solid written & verbal communication

Knowledge of security tools like firewalls, IDS’s, Web content filtering and content filtering solution. E.g. Cisco, Checkpoint, FortiGate, Snort , EIQ Securevue, ArcSight

Knowledge of Cloud providers like Azure, AWS and GCP

Knowledge of compliance standards such as NIST HIPAA, PCI, SOX, Etc…

Knowledge of Microsoft Office Suite products

Ability to coordinate resources to resolve problems

Demonstrated high level of Technical Support experience and knowledge required for all services provided by the Security Operations Center

Strong analytical skills balanced with effective communication and excellent customer service skills

Excellent and demonstrated knowledge of IT processes and procedures, specifically Incident, Problem, Change and Service Level Management

At least two (2) industry certification. CCIE Security, CCNP Sec , CCSA, PCNSE, NSE4, Azure Security Associate etc.

Detailed knowledge and extensive experience working and troubleshooting TCP/IP, MPLS, BGP, OSPF, EIGRP, IS-IS, VXLAN, QoS, AAA, TACACS

Qualifications:

Interpersonal Savvy

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.