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Key Holder PT- NYX Professional Makeup

Puerto Rico

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Permanent

Puerto Rico

Retail

Full - Time

01-Jul-2024

Job Title: Key Holder Part Time - Nyx Professional Makeup

Reports to: Store Manager – Nyx Professional Makeup

Division/Department: Retail

Function: Sales/Retail

Location: Puerto Rico

FSLA Status: Non-Exempt

Job Type: Full-time

Last Revision: February 7, 2022

Job Summary

The Keyholder will act as an expert in delivering on the transformational customer experience through balancing ‘Manager on Duty’ (MOD) responsibilities, the daily coaching of Beauty Advisors, and managing own individual artistry, sales and service goals. Will act as a leader in the store and is responsible for ‘holding down the fort’ when the Store Manager is not available, which will include monitoring sales productivity, resolving customer or employee issues, and opening and/or closing duties.

1. Leadership Presence

• Lead by example and model behavior that reflects the brand’s core values

• Appropriately manage conflict and take ownership in the team dynamic

• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals

• Ensure high level of customer service through extensive artistry skill, product knowledge, and product ownership

• Partner with the Store Manager to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of information from team meetings

• Contribute to a positive atmosphere that is fun, professional, productive and team oriented

  2. Deliver the Customer Experience

• Lead by example to create an environment that consistently delivers transformational customer experiences

• Model a highly productive service environment by providing consistent training & coaching to Beauty Advisors

• Take ownership for the customer journey in the store – customize it based on customer demographic and develop & maintain productive customer relationships

• Demonstrate a strong use of artistry and selling skills

• Lead the team by example through demonstration of artistry service skills, repeat business and maximization of sales through proactive customer outreach.

• Maintain a “One Brand” perspective on all transactions to ensure a positive customer experience

  3. Represent the Brands

• Understand and communicate the Nyx Professional Makeup brand aesthetic, brand philosophy and lifestyle to all Beauty Advisors and the customer

• Emulate the brand aesthetic by embodying a strong sense of makeup artistry and an enthusiastic attitude

• Contribute to maintaining all brand and operating standards to support brand consistency

• Assist in maintaining store presentation standards

• Leverage in-store technology to ensure every customer’s experience is transformational

  4. Operational Excellence

• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility

• Accurately process all point of sale (POS) transactions, capture of customer information, and inventory functions such as shipment receiving, repairs and damages to maintain the integrity of the inventory.

• Adhere to all policies and procedures with a focus on loss prevention and operational excellence

  5. Drive the Business & Deliver Results

• Achievement of personal artistry skills, sales and metric goals

• Build and maintain new and existing customer relationships

• Generates consistent, proactive sales volume

• Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement

• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned

• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through outreach and event opportunities

  6. Complies with all Company policies and procedures, including but not limited to employee manual, ethical standards, health, safety, and security procedures.

  7. Perform any other job-related duties as required or that may arise in the future.

     Effectiveness Competencies

• Ambition

  Desired level: Think big and ahead, set high ambition for oneself and for the company, and pushes oneself and others to do the extra mile to achieve exceptional performance.

• Resilience

  Desired level: Leverage an ownership mindset, sense of purpose and personal values to persist and sustain energy to bounce back.

• Empathy

  Desired level: Actively listens, understands, and respects emotions, and creates genuine and trustful relationships with a wide network of diverse people.

• Judgement

  Desired level: Balance intuition and analysis to cut through complexity and take sound decisions.

• Learning Agility

  Desired level: Learn constantly by showing openness & curiosity, and the courage to step outside of comfort zone.

  L'Oréal Competencies

• Innovator

  Desired level: Builds knowledge on consumer. Seeks quality and excellence. Shows curiosity and imagines creative solutions.

• Strategist

  Desired level: Reasons from multiple perspectives. Integrates sustainability in his/her work. Conveys energy.

  Entrepreneur

  Desired level: Takes initiative with courage and transparency. Delivers results with integrity. Demonstrates responsiveness to internal and external customers.

  Integrator

  Desired level: Listens and communicates effectively. Develops co-operative relationships. Actively networks.

  People Developer

  Desired level: Tr eats all individuals in a respectful and consistent manner. Recognizes and leverages diverse backgrounds. Takes charge of own development and fosters learning.

  Technical and/or Functional Skills

• Communicates clearly and concisely in English / Spanish orally and written.

• Excellent problem/resolution skills and an understanding of when, how, and where to escalate cases as required.

• Must be able to work in a fast-paced and team-oriented environment, and with a high degree of professionalism.

• Must be comfortable in an environment of changing technologies and processes and demonstrate flexibility in adjusting to new ways of working.

• Demonstrated track record of primary goal achievement, and high level of motivation.

• Ability to build and maintain positive relationships with internal and external customers.

• Ability to work and collaborate with other individuals towards common goals.

• Must be able to provide an outstanding customer service.

  Qualifications

• Experience Minimum 2 years of retail store experience.

• Education: High School Diploma or equivalent graduate education.

• Licenses and/or Certifications: Professional Makeup Artist certification, preferred.

• Languages: Fully Bilingual: English and Spanish

• Systems: Basic computer knowledge.

  Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the essential functions of this job, the employee spends specific time in the following physical activities:

• Stand: Under 1/3

• Walk: Under 1/3

• Sit: Over 2/3

• Talk or hear: Over 2/3

• Walk up and down a flight of ladder: None

  Also, the employee lifts specific weight following safety guidelines and policies established by the Company.

• Lift up to 10 pounds: Under 1/3

• Lift up to 25 pounds: None

• Lift up to 50 pounds: None

  Work Environment: The work environment characteristics described here are representative of those that the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Work is performed at interior / office environment involving sedentary work.