Easter Seals Jobs

What´s the role?

As a Business Customer Service Specialist 1, you will work in the Company's Business segment. You will be responsible for assisting business customers with requests, questions, and concerns through research and resolution regarding how to use phones and accessories, billing questions, and rate plans. Support customers by qualifying, activating, and selling beneficial products and features. You will use business tools effectively and accurately and record customer information. You will maintain appropriate records, prepare required reports, and update customer accounts on a computer terminal.

How can you add value?

• Answer business customer requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.

• Use mechanized systems to initiate and complete service orders and handle customer requests.

• Maintain knowledge of all company products, services, and promotions.

• Make recommendations for customer needs on features, accessories, upgrades, and rate plans.

• Use operational systems to process purchases of Liberty Mobile products and services, i.e., collections and payments for Wireless bills and accessories.

• Support end users in areas such as billing and equipment.

• Interact with enterprise customers and their IT managers on the installation & configuration of Liberty Mobile software and setting up laptop computers, Personal Digital Assistants, and Blackberry Client software.

• Support returns, exchanges, upgrades, accessory orders, or missing order requests.

• Perform Accounts Receivable work for several hundred corporate or government accounts, working with BCMs and DOSs to figure out the best approach for collections of past due dollars while supporting small business accounts.

• Process credit applications and activate service.

• Demonstrate and ensure compliance with the Customer First Philosophy of all Liberty Latin America’s policies and procedures, including the Code of Conduct and Liberty safety standards and procedures.

• Other functions may be assigned.

What do you need?

Education and/or Experience:

High School Graduate or equivalent experience. An associate degree is preferred.

1-2 years of experience as a Customer Service Support or related.

Other Qualifications:

• Have systems knowledge, such as but not limited to Siebel, Telegence, and other billing systems, EMT, WebAxe, Activation Mgr, and Numeritrack.

• Skilled in working with both voice and data products (phones, cameras, handheld devices, etc.) and possess a solid understanding of a broad range of Company products/services.

• Job assignments may require day, evening, weekend, or holiday hours.

• Overtime may be required.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

What do you need?

Education and/or Experience:

High School Graduate or equivalent experience. An associate degree is preferred.

1-2 years of experience as a Customer Service Support or related.

Other Qualifications:

• Have systems knowledge, such as but not limited to Siebel, Telegence, and other billing systems, EMT, WebAxe, Activation Mgr, and Numeritrack.

• Skilled in working with both voice and data products (phones, cameras, handheld devices, etc.) and possess a solid understanding of a broad range of Company products/services.

• Job assignments may require day, evening, weekend, or holiday hours.

• Overtime may be required.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

How can you add value?

• Answer business customer requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.

• Use mechanized systems to initiate and complete service orders and handle customer requests.

• Maintain knowledge of all company products, services, and promotions.

• Make recommendations for customer needs on features, accessories, upgrades, and rate plans.

• Use operational systems to process purchases of Liberty Mobile products and services, i.e., collections and payments for Wireless bills and accessories.

• Support end users in areas such as billing and equipment.

• Interact with enterprise customers and their IT managers on the installation & configuration of Liberty Mobile software and setting up laptop computers, Personal Digital Assistants, and Blackberry Client software.

• Support returns, exchanges, upgrades, accessory orders, or missing order requests.

• Perform Accounts Receivable work for several hundred corporate or government accounts, working with BCMs and DOSs to figure out the best approach for collections of past due dollars while supporting small business accounts.

• Process credit applications and activate service.

• Demonstrate and ensure compliance with the Customer First Philosophy of all Liberty Latin America’s policies and procedures, including the Code of Conduct and Liberty safety standards and procedures.

• Other functions may be assigned.