Easter Seals Jobs

Job Description:

IT Desktop Support for all hardware and COTS (commercial off-the-shelf) software used by employees and contractors across the organization. The successful team member will be customer-focused and motivated by successfully meeting service levels and department goals. They will be able to adapt to new processes and procedures quickly while dealing with a high volume of requests. They will be committed, agile and have demonstrated the ability to maintain high levels of productivity with minimal supervision.

Top Skills' Details:

• Support of mobile technologies; mobile devices, conference room tablets, etc.

• iOS (iPhone/iPad) troubleshooting experience

• End user support/desktop services, 2+ years exp - Windows technologies - Win 10/11

• A/V support; conference room technologies, i.e. Zoom/Teams rooms - Crestron and various hardware experience

ESSENTIAL JOB FUNCTIONS:

• Acknowledge and update incidents and service requests within the approved service level agreements while keeping employees informed and ensuring follow-up is performed before resolving requests

• Follow all asset management procedures to ensure hardware and software records are updated and accurate

• Deploy (procure, image, configure, setup) and perform ongoing support for the following hardware: Windows desktops/laptops/tablets, Linux thin clients, Apple iPhones/iPads, printers/copiers, AV/VC conference room technology, digital signage, and IoT technology

• Deploy (procure, configure, update/upgrade, troubleshoot) and provide ongoing support for COTS software

• Must demonstrate ability to troubleshoot Window operating system incidents utilizing sound diagnostic techniques to troubleshoot or research technical problems

• iOS knowledge is critical and must understand the inner workings of iPhone/iPads to include setup, wipe, reset, and troubleshooting iOS, iPadOS and mobile apps

• Exceptional oral and written communication skills are necessary to perform in person and remote support

• Ensure system security and governance is compliant with regulations and company policy

ADDITIONAL RESPONSIBILITIES:

• Participate and be engaged on project teams.

• Willingly accept all other duties as assigned.

• On-call support required on a rotation basis.

QUALIFICATIONS:

• Minimum of two (2) years of technical experience supporting Windows, iOS/iPadOS, and conference room technology

• Associate degree in a related field or equivalent combination of education and experience is required.

• Valid driver's license and clean driving record

KNOWLEDGE/SKILLS/ABILITIES:

• Basic knowledge of Microsoft Intune and SCCM as they relate to Unified Endpoint Management

• Basic networking knowledge and the ability to trouble connectivity issues using test equipment and Cisco ISE familiarity

• Basic Active Directory management (users and computers)

• Basic knowledge of managing A/V assets using XiO Cloud, Biamp SageVue, and Shure SystemOn

• Window 10/11 basic troubleshooting

• Apple iOS/iPadOS basic troubleshooting

• Teams Rooms basic troubleshooting

• Canon imageRunner Advance MFP basic troubleshooting

• Strong attention-to-detail skills resulting in a high degree of accuracy and minimal rework in tasks performed.

• Strong customer service skills and the ability to manage several tasks simultaneously in order to prioritize activities.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, Dental & Vision

• 401(k)/Roth

• Basic/Supplemental Life & AD&D

• Short and long-term disability

• HSA & DCFSA

• Transportation benefits

• Employee Assistance Program

• Company Paid Time off or State Sick Leave

  Done

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.