Job Information
Lane County Senior Operational Analyst in Public Service Building, Oregon
Senior Operational Analyst
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Senior Operational Analyst
Salary
$65,915.20 - $96,990.40 Annually
Location
Public Service Building, OR
Job Type
Regular
Job Number
202400523
Department
Technology Services
Division
TS Administration
Opening Date
12/13/2024
Closing Date
12/23/2024 11:59 PM Pacific
FLSA
Exempt
Bargaining Unit
11
Description
Benefits
Questions
DESCRIPTION
About the Position
Lane County’s Technology Services Department is seeking a detail-oriented and data-driven Operations Analyst, Sr to join our team. This critical role will provide advanced analytical support to optimize operational processes, drive financial efficiency, and support data-informed decision-making. The successful candidate will contribute to key departmental initiatives, including data financial analysis, replacement fund analysis, data visualization, and collaborative project management.
Responsibilities:
Perform analyses of the Technology Services replacement fund to ensure financial sustainability and operational alignment.
Develop and maintain data dashboards to support transparency, performance monitoring, and strategic planning.
Financial analysis and provide actionable insights to enhance departmental efficiency and decision-making.
Provide research and analytical support for collective union bargaining efforts and prepare data-driven presentations for leadership.
Collaborate with cross-functional teams, including the Software Administrator and Technology Support Services Supervisor, to meet Countywide operational and replacement needs.
Lead and manage non-technical projects, ensuring timely delivery of outcomes aligned with departmental objectives.
Apply critical thinking to solve complex problems and improve systems and processes.
Develop and leverage datasets and technology industry studies to identify trends, patterns, and areas for improvement in the operation of Technology Services at Lane County. Includes planning for ongoing changes to how services and charged and billed do to cloud migration.
Review and develop changes to technology APM’s in partnership with the TS Management Team. These policies will be reviewed with HR, County Counsel and Unions for bargaining impacts in coordination with Labor Relations and Counsel.
Develop and implement strategies to enhance operational efficiency and reduce costs.
Provide data-driven insights to support strategic initiatives and decision-making.
Track and report on key performance indicators (KPIs) to ensure operational goals are met.
Oversee the software administrator ensuring optimal use and management of software tools and systems.
Work closely with other departments to ensure data-driven decision-making across the organization.
About the Division
Mission Statement: Solutions, Service, Value
Lane County Technology Services is a regional leader in delivering innovation and infrastructure to our customers and partners that maximizes the value from every technology dollar spent. In addition to serving internal customer needs, for over 50 years Lane County has hosted Regional Information Services as well serving local cities and other partners with shared datacenter, networking and application services. We are dedicated to helping our customers meet their business needs through excellent customer service and integrated solutions.
Technology Services Environment:
Fun, innovative, and collaborative culture
New, state-of-the-art regional data center with over 200 virtual and physical servers
Microsoft, ESRI, and PeopleSoft platforms
Mobile and virtual first strategies
Support and integrate with vendor and cloud products
Build custom applications and integrated solutions
Benefits of Working for Lane County Technology Services:
A strong emphasis on work-life balance
Limited overtime and travel requirements
Career development and growth opportunities
Technical training and mentoring
Fitness center membership
Competitive retirement and medical benefits
Wellness Clinic and Programs
Schedule: Monday – Friday; 8:00am – 5:00pm
This is a non-represented position
QUALIFICATIONS
Training & Experience:
Eight years of education and/or experience in public or business administration, public affairs, or similar; or a combination sufficient to successfully perform the essential duties of the position.
Special Requirements:
As a condition of employment, these positions require a criminal background investigation and a security clearance as required by State or Federal regulatory requirements.
Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
CLASSIFICATION DETAILS
Senior Operational Analyst Classification Details (https://www.governmentjobs.com/careers/lanecountyor/classspecs/newprint/996599)
Selection Process
SUPPLEMENTAL INFORMATION
Equal Employment Opportunity
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
Strategic Plan
In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.
The 2022 -2024 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.
Veteran Preference Information (https://www.lanecounty.org/cms/One.aspx?portalId=3585881&pageId=5143112)
Careers with Lane County Offer Extraordinary Benefits
At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.
Introducing ALEX (https://www.myalex.com/lanecounty/home#choose-benefits) , Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date.
*The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.
ALEX Benefit Advisor (click here) (https://www.myalex.com/lanecounty/home#choose-benefits)
Collective Bargaining Units:
Admin-Pro
AFSCME
AFSCME Nurses
AFSCME Physicians
FOPPO
LCPOA
Local 626
Prosecuting Attorney's
Benefits to keep you & your family well - Physically
Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.
Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:
If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.
Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.
Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.
Dental - Lane County provides dental coverage for employees and their eligible dependents.
Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.
Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.
Benefits to keep you & your family well - Financially
Retirement - Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)
Disability - Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.
Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.
Holidays - Lane County provides 10 paid holidays per year:
New Year's Day Independence Day
Martin Luther King Jr's Birthday Labor Day
Presidents' Day Veterans' Day
Memorial Day Thanksgiving Day
Juneteenth Christmas Day
Life Insurance - Lane County pays for employee group term life insurance.
County-paid Training & Development to keep your career well
On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills.
Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.
Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development.
Lane County offers these other valuable benefits
Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.
Vision - Eligible employees may purchase supplemental vision insurance.
Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.
Aflac - Optional employee-paid voluntary group coverage is available through Aflac.
Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.
Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.
For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.
01
IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected.
I acknowledge I have provided all relevant education and employment history.
02
This position requires a criminal background investigation and a security clearance as required by State or Federal regulatory requirements. Will you be able to complete this requirement?
Yes
No
03
What is your highest level of education?
High School diploma or equivalent to completion of twelfth grade.
Associate's degree.
Two-years of technical certificate or coursework.
Bachelor's degree.
Master's or higher degree.
04
How many years of increasingly responsible professional work experience do you have in the related field?
No experiences or less than 2 years
2 - 3 years.
3 - 4 years.
4 - 5 years.
5 - 6 years.
6 - 7 years.
7 - 8 years.
At least 8 or more years.
05
Describe a time when you used data analysis to identify and solve a complex operational or financial problem. What tools did you use, and what was the outcome? (20 points)
06
Share your experience with creating data dashboards or visual reports. What was your process for determining key metrics, and how did your work impact decision-making? (20 points)
07
This role involves working closely with other departments and roles, such as the Software Administrator and Technology Support Services Supervisor for PC Replacements. Can you provide an example of how you collaborated across teams to achieve a shared goal? (20 points)
08
Provide an example of a time you encountered a challenging issue requiring critical thinking to address. How did you approach the problem, and what was the result? (20 points)
09
How do you approach understanding the perspectives of colleagues with diverse backgrounds? (20 points)
Required Question
Agency
Lane County
Department
Technology Services
Address
125 E 8th Ave Eugene, Oregon, 97401
Website
https://www.lanecountyor.gov
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