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Systems AnalystUS-NJ-PrincetonJob ID: 2024-19638Type: Full-Time# of Openings: 1Category: Information TechnologyOverview

Princeton University seeks a highly motivated, well-qualified individual to serve as Systems Analyst/Application Delivery Manager (SA) in the Office of the Dean for Research ODFR). This position primarily oversees, configures, and deploys changes to the suite of software applications under the electronic Research Integrity and Assurance (eRIA) umbrella of systems including Human Subjects Development, Biosafety and Management as well as other related systems. The SA will serve as the technical subject matter expert for ODFR systems and is responsible for software upkeep and support, installation and configuration, integrations and for efforts related to data analysis and reporting. This position partners with the Office of Information Technology teams and vendors partners, elicits user requirements, develops operating procedures, and provides user training and support to ODFR business teams and system users. This SA position develops test cases and participates in system testing, managing projects relating to new installations, new system acceptance, and system modifications/upgrades. The SA will also assist with efforts in support of other systems managed by the ODFR-IT team and with cross-system integrations and data analysis/integration as well as reporting efforts.

This is a 2 year, benefits-eligible term appointment with a strong possibility of transitioning to an ongoing position after funding approval.

Application Software Administration, Operations and Support

• * Provides production support and serves as technical subject matter expert on assigned ODFR-IT systems.
• * Performs software upkeep, maintenance and configurations necessary to ensure reliable operation of the systems and monitors vendor release notes and communicates within and between the departments to determine when an upgrade is necessary.
• * Maintains a strong understanding of the technical components, data and integrations of assigned systems and participates effectively in team and independant efforts related to system maintenance and data analysis/reporting.
• * Coordinates the installation of new software; adds/removes user accounts; performs data conversions; resets passwords;
• * Performs system configurations as needed; documents all system configurations.
• * Creates/prepares reports by collecting, analyzing, and summarizing information using various reporting tools as needed
• * Partners with the Office of Information Technology, other IT teams and vendors.
• * Provides technical direction and hands-on assistance to technicians in diagnostic procedures, trouble shooting, servicing, installing and acceptance testing of related systems.
• * Develops/maintains systems technical information and user operating instructions.
• * Performs updates to the eRIA website as needed.
• * Monitors software systems for abnormalities; reviews system and application logs looking for potential problems; troubleshoots and resolves hardware and/or software problems.

Procedure Development & User Training

• * Provides training, oversight and support to system users on the proper operation of the various systems.
• * Develops system specifications and writes administrative procedures required to support operations. Participates in process improvement efforts, partnering across departments and with vendors.

Acceptance Testing and Commissioning

• * Tests newly installed programs and databases, corrects errors, and makes necessary modifications to programs and data. Coordinates and oversees the User Acceptance Testing for all applications in the eRIA suite. Stays current in the industry trends relative to the departmental software solutions.

Essential Qualifications:

• * Bachelor's degree in computer science, information technology, electronics engineering, information systems, computer systems administration, or equivalent work related experience.
• * 5+ years' verifiable software development, report development, or packaged application configuration experience with web-based systems and databases, such as Oracle and Microsoft Access.
• * Demonstrated ability to develop and maintain APIs and other integrations.
• * Ability to read, create, interpret, and understand Standard Query Language (SQL), database schemas, flowcharts, requirements, specifications, user guides, sequences of operation, and other technical data.
• * Ability to understand and analyze the complexities of software applications.
• * Must have a good working knowledge of software and the related infrastructure in a production environment including computer operating systems, databases, networks, security, and troubleshooting techniques.

Preferred Qualifications:

• * Prior experience using a Service Management ticketing system for tier 1 help desk support including incident tracking and triage.
• * Prior experience providing technical subject matter expertise in support of InfoEd Global products or other software systems is preferred.

Princeton University is an Equal Opportunity/Affirmative Action Employer - https://rrr.princeton.edu/eop and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS - https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader10_20.pdf