Job Information
Sonesta International Hotels Corporation Housekeeping Manager in Princeton, New Jersey
Job Description Summary
The Housekeeping Manager (HM) works with the Operations Manager to supervise the housekeeping and laundry
operation to ensure product quality standards are met and that optimum service is provided to hotel guests according
to hotel and company business objectives. This is the onsite lead supervisory job in the housekeeping department. The
Housekeeping Manager typically supervises a small number of housekeeping and laundry employees with a limited
range of facilities. The Housekeeping Manager may supervise or provide leadership to 10-20 housekeeping department
workers. This position will perform cleaning duties to all areas of the hotel. In addition to keeping the entire hotel
clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area
and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager's focus on
guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall
goals of the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the
Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create
processes and procedures to ensure the hotel is properly supplied with all guest amenities, are meeting guest
expectations, and the hotel is properly maintained and clean.
Ensure all staff is properly trained and have the supplies and equipment needed to effectively carry out their job
functions.
The Housekeeping Manager is responsible for leading the delivery of clean rooms for occupancy that meet the
brand's time, product and placement standards.
Partner with the Operations Manager to monitor performance and make recommendations for disciplinary and
other human resources-related actions.
Partner with the Operations Manager to recruit, develop, and manage the Housekeeping staff.
Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public
areas are clean and in good repair to meet guest and owner expectations. Advise employees of deficiencies and
instruct on corrective action. Provide adequate retraining as needed.
Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest
suites to ensure guest satisfaction and owner expectations.
Partner with the Maintenance Manager to operate the proper use and cleaning of all commercial laundry
equipment and management of the laundry operation of the hotel.
Partner with the Operations Manager to inventory and maintain par levels for linen and supplies.
Maintain procedures for security of lost and found items.
Promote teamwork and quality service through daily communication and coordination with other shifts and
departmental management.
Enforce hotel standards, policies, and procedures are in place within the housekeeping department.
Act as "Manager on duty" as required.
Ensure compliance with federal, state and local laws regarding health, and safety services.
Perform other duties as assigned
QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or equivalent plus five years housekeeping experience including a minimum of one year of
supervisory training/experience.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Reading and writing abilities are required in order to communicate effectively with guests and co-workers,
complete written documented tasks, order supplies, receive instructions and read equipment manuals and
safety information.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities.
Ability to prioritize and organize work assignments.
Experience with Microsoft Office preferred.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Will be required to regularly use commercial cleaning chemicals.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently standing up and moving about the facility.
Frequently handling objects and equipment to maintain the facility.
Frequently bending, stooping, kneeling, climbing, and crawling.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
23.00-25.00
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
