Job Information
Mettler-Toledo, LLC Customer & Administrative Support Coordinator in Princeton, New Jersey
- Handles order entry and the processing of sales orders using the QuickBooks Enterprise system.
- Coordinates with Production to align Customer required dates with our production schedule.
- Cross references the existing inventory with those at several manufacturing sites to ensure check stock levels, to provide accurate estimated ship dates.
- Submit sales order confirmations with delivery date to customers.
- Provide accurate information to customers in a timely manner and offer customer assistance as needed.
- Providing updates to customers on shipping status, open orders, and product arrival.
- Acting as the liaison with customer accounts.
- Support our Global Sales Team with any complex customer requirements and needs.
- Addressing customer complaints including the investigation and the resolution.
- Answer incoming phone calls and manage multiple email in-boxes.
- Must have the ability to work independently and be a self-starter when needed
- Must also be able to work successfully as part of a team
- Needs to be able to multitask and set priorities
- Must have excellent communications skills both verbal and written and the ability to work well with customers
- Needs a high degree of integrity and discretion
- Critical thinking and problem-solving skills
- Strong attention to detail
- Friendly and professional demeanor
- Must have at minimum a bachelor's degree and 1-year related work experience or an associate degree and 3 years of related work experience.
- Prior work experience using QuickBooks or similar ERP system.
- Must be computer literate in MS Word, Outlook, and Excel, TEAMS.
- Work experience in customer service or sales preferred.
- PendoTECH employees have the benefit of our local, entrepreneurial small unit presence backed by the global strength of Mettler-Toledo
- The benefits package includes:
- Flexible options for medical, vision, and dental: you choose the plan(s) that fit your needs the best
- Paid time off and seven paid holidays per year
- Short-term, long-term, life insurance, and 401K with matching
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.