Easter Seals Jobs

Date Posted:

2024-06-24

Country:

United Kingdom

Location:

Rohr Aero Services Limited, 1 Dow Avenue, Prestwick International Aerospace Park, Prestwick, KA9 2SA

Position Role Type:

Unspecified

Collins Aerospace, a Raytheon Technologies Company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and meet the demands of a rapidly evolving global market.

At Prestwick Service Centre, we are specialists in the maintenance, repair, and overhaul of aircraft engine nacelles systems and engine components. An opportunity has arisen for a Customer Account Manager to join our Commercial Team.

We require experienced individuals who will contribute to our success, whilst upholding our reputation as a leading provider of quality MRO services to our European and Middle Eastern customers

Primary Responsibilities:

• Be a dedicated account manager to act as a central point of contact and service for any requirements from our customers.

• To be able to troubleshoot and collate internal resources to resolve any specific internal and external customer related issues.

• To conduct services agreement reviews internally, with customers and manage service delivery, quality management, processing, invoice querying in line with expectations/KPI's set.

• To improve and implement new processes and work instructions to ensure a first-class level of customer service

• To organise commercial back-office tasks to ensure that the customer is well managed in line with expectations.

• To build client relationships by acting as the interface between the operations teams and sales teams within the company

• Compliance with all RTX & Collins Aerospace policies and regulatory procedures inclusive of EH&S, Code of Ethics, Intellectual Property and Global Trade requirements.

The successful applicant will have a strong background in customer service / customer accounts, administrating contractual terms and customer quotation creation, while a level of aerospace industry experience would be advantageous.

Candidate Requirements:

• Ability to communicate and present effectively - both verbally and written

• Detail oriented with the ability to multitask and handle several client accounts

• Manage time and projects successfully

• Knowledge of CI would be beneficial

• Be a team player and have efficient networking skills

• Have initiative, motivation and focus

• Knowledge and experience in using the Microsoft Office Suite, additionally SAP experience would be advantageous

How to apply:

Please note, it is the candidate’s responsibility to clearly outline how they meet the criteria required for this role.

Collins Aerospace is an Equal Opportunities employer.

Benefits:

People are core to what we do. As such, we are committed to providing an industry leading benefits package. We offer a highly competitive salary, annual bonus, and many other benefits to include:

• 30 days Annual Leave & 3 Public Holidays

• Attractive Compensation Package

• Early finish Fridays

• Hybrid Work Options (*Role dependent)

• Professional Development + Growth

• Support with professional fees

• EAP (Employee Assistance Programme)

• Healthcare benefits (including healthcare cash plan)

• Staff Discounts

• Work/Life Balance

• Wellness Programs

• Employee Recognition

• Death in Service Benefit

• Generous Employer Contribution Pension Scheme

• Opportunities for progression and development

Apply now and be part of the team that’s redefining aerospace, every day!

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.