Job Information
Northern Light Health Mgr- Physician Practice in Presque Isle, Maine
Northern Light A.R. Gould
Department: Orthopedic Clinic
Position is located:Northern Light A.R. Gould Hospital
Work Type: Full Time
Hours Per Week: 40.00
Summary:
The Medical Group Practice Manager (Orthopedics) is the primary leader for the Orthopedic Department and is responsible for all day-to-day activities of a busy, fast-paced ambulatory practice. Working with the team, the highly competent leader manages personnel, financial, quality care, operations, process improvement, clinical practice, and regulatory compliance for the department. The Medical Group Practice Manager (Orthopedics) will serve as a critical liaison between hospital leaders, surgical department staff, system service line teams, and other ambulatory care leaders in one of the busiest departments in the organization. The individual is responsible for assisting with personnel management, including assisting with hiring, onboarding, evaluation, education, competency assessment, discipline, coaching, and mentorship. In addition, the individual collaborates with leadership and providers to lead change, process improvement, and in delivery of excellent patient care. The leader works in a physician dyad model, to move departmental and organizational projects forward. Strategic thinking and expertise in both people and process management are critical. Previous experience with ambulatory practice management is preferred.
Responsibilities:
Supervision and development of clinical and non-clinical personnel, including engagement, orientation, education, competency development and assessment, assistance with interviews, coaching and discipline, evaluations, scheduling, assisting with timecards, and documentation.
Assists with coverage of the department, within areas of expertise. Monitors billing, coding, charge posting
Lead process and quality improvement programs, including movement towards specialty accreditation. Assists with/plans performance improvement activities, including data collection, audits, research, and reporting
Provides day to day support for staff and providers, assuring efficient workflows. Works with surgical staff, scheduler, PAT staff, and operating room personnel to assure safe and efficient care of patients.
Assures the department meets regulatory and safety requirements, including maintaining readiness for surveys, investigation of incident reports, and development of action plans for clinical staff.
Other duties as assigned, including meeting leader competencies
Other Information:
Competencies and Skills
Coding and reimbursement software for Health Information Systems.
Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
Adobe Acrobat
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
Human Capital, Supply Chain and Financial Software.
Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.
Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
Word processing, spreadsheets, data entry, database experience and other computer related skills.
Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.
MS Teams
Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
Multi-line phone, scanner, photocopier, fax, and internet.
Experience with operating a network.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.
Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
Siemens Clinical software.
Business intelligence and data analysis software.
Troubleshooting
Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
Zoom
Education
- Required High School Diploma/General Educational Development (GED); Bachelor's degree preferred (if no Bachelor's degree, matriculation within six months of hire into an approved program, to be completed within four years).
Required Experience
2 year/years of Leadership Experience
3 year/years of Relevant Work Experience
Working Conditions
Work with computers, typing, reading or writing.
Extend body and limbs to reach items.
Prolonged periods of standing.
Lifting, moving and loading 30 to 50 pounds.
Prolonged periods of sitting.
Prolonged periods of walking.
Position Mgr- Physician PracticeLocation Req ID null
