Job Information
nVent Service Desk Technician in Prejmer, Romania
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
We’re looking for people who put their innovation, integrity, and performance to work to advance our success – and their own.
What YOU WILL EXPERIENCE IN THIS POSITION:
Address assigned issues and escalations that require advanced problem solving.
Strong teamwork skills and collaborate effectively with other team members.
Work with key stakeholders across different business segments to understand their needs and provide technical solutions.
Troubleshoot moderate to complex hardware, software, network, and operating system issues.
Participate in projects to improve IT operations and systems.
Collaborate with various groups to understand their technology needs and challenges.
Take ownership of issues to ensure timely resolution according to SLA.
Analyze, diagnose, and resolve moderately complex end-user problems.
Provide remote support for systems and applications.
Expedite issue resolution by coordinating with team members and management.
Accurately document details of issues, troubleshooting, and resolutions.
Maintain knowledge base articles to assist other technicians.
Identify appropriate assignment groups and transfer tickets accordingly.
Provide on-call support during non-business hours when needed.
Other IT Support and project tasks as assigned
You have:
5+ years supporting Windows and iOS environments in large enterprises
Working knowledge of Windows 10/11, Office 365, iOS, device management.
Working knowledge of SCCM, Azure AD, Active Directory, O365
Working knowledge of disk imaging including PXE booting devices using SCCM.
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
Experience supporting the deployment and changes of networking infrastructure.
Maintain accurate inventory of IT assets.
Ability to manage customer relationships with poise and professionalism.
Strong problem solving and advanced troubleshooting skills.
Excellent written and verbal communication abilities.
Detail-oriented with strong documentation skills.
Desire to continuously expand your technical knowledge.
Experience working with ticket management systems (Fresh Service experience a plus).
Ability to meet physical demands of role
We have:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
We are a $2.1 billion, high-performance electrical company with a dedicated team of 9,000 people, across more than 80 global locations
We have a robust portfolio of product brands dating back more than 100 years and including: nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.
