Easter Seals Jobs

Home View All Jobs (2,186,352)

Job Information

Concentrix Team Leader in Prague, Czech Republic

Team Leader

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Prague, Czech Republic

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1500691EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Team Leader

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Job Description

Essential Functions/Core Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly

  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

  • Communicate expectations to employees and provide timely updates

  • Provide subject matter expertise in handling escalated customer calls as needed

  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

  • Stay current on internal work processes, policies and procedures. Attend required manager development training

  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

  • High school diploma

  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations

  • Work well under pressure and follow through on items to completion

  • Strong communication skills, both written and verbal

  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

  • Ability to mentor, coach and provide direction to a team of employees

  • Willingness to work a flexible schedule

  • Native Czech speaker + English B2 at least

Location:

CZE Prague - Vyskocilova 1481/4 (9th floor)

Language Requirements:

Time Type:

Full time2024-12-31

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1500691EXTERNALENGLOBAL&step=1&utm_source=none)

DirectEmployers