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Veralto Service Coordinator in Prague, Czech Republic

Are you…

Interested in working for an international and diverse company?

Looking to use your troubleshooting skill?

Looking for a friendly and supporting team?

If so, read on!

It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

You as a Service Coordinator are the interface between the customer, field service and the other internal teams. The mission is customer satisfaction, timely execution of the service jobs, including remote and field service activities, until full customer satisfaction and best utilization of the field resources, and will be located in Prague with hybrid model of work.

In this role, a typical day will look like:

  • You will be responsible for the planning of the field service engineers schedule including repairs, annual maintenance and validations, installations and upgrades

  • Identify best adapted Field Service Engineer that will best execute the intervention

  • Escalate in time in case of disconnect in the issue resolution process or slower execution at any of the process segments.

  • Follow up on the execution and ensure hand-offs are properly done and with no delays.

  • Identify fields of improvement and optimization and work with the different Services team members to prioritize and roll out continuous improvement activities and projects.

  • Help with service administration

The essential requirements of the job include:

  • High customer orientation planning, organizational and decision-making ability, prioritizing tasks

  • Excellent written and verbal communication skills, native level of Czech, good knowledge of English

  • Experience in multitasking jobs requiring parallel processing of multiple activities

  • Positive “can do” attitude

  • Ability to work under pressure

  • Ability to adapt to changing requirements and deadlines

  • Proficiency in CRM system is an advantage.

Our benefits:

  • We offer you an employee bonus based on your performance and the business success, as well as annual salary review

  • 13th salary

  • Meal allowance

  • Multisport card

  • 5 weeks of vacation + 3 sick days

  • Pension insurance contribution

  • English courses

  • Training and development opportunities

At Videojet Technologies (https://jobs.veralto.com/global/en/videojet) , a Veralto Company (https://www.veralto.com/who-we-are/) , safeguarding food, medicine, and essentials is what we do, because everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies , a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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