Easter Seals Jobs

Job Location

Prague 1

Job Description

Are you a detail-oriented individual with a passion for supply chain and customer service? Start your professional journey with P&G!

We have an exciting opportunity for you to join our team and embark on a rewarding career path as a Customer Service Operations Specialist!

As a Customer Service Operations Specialist at P&G, you will play a critical role in evaluating and enhancing the processes that drive our customer interactions. You will be at the forefront of our supply chain operations by supporting daily communication with our customers, overseeing inventory management, ensuring order fulfillment and compliance with industry regulations and organizational policies. Your expertise and attention to detail will be vital in meeting customer needs and exceeding their expectations.

You will have the autonomy to identify and address bottlenecks, proactively resolve issues, and implement best practices to enhance our customer experiences. We believe in fostering a culture of innovation, where your fresh ideas and unique perspectives will be valued. By staying ahead of the curve in our ever-changing marketplace, we can continue to deliver exceptional service to our customers.

Why P&G?

• We are a global leader. As one of the largest manufacturers of consumer goods in the world with operations in over 180 countries, P&G is a global Fortune 100 company that cultivates future leaders across diverse industries around the globe.

• You’ll learn and develop. We offer a variety of growth and assignments opportunities in ​broad Product Supply organization, great onboarding, and flexible work arrangements.

• You’ll have “meaningful, challenging work” - reason ranked as the #1 for staying at P&G.

This is your chance to become a true expert in a field. How?

What you’ll do when joining the team?

• Support P&G's drive to be the #1 Supplier by responding to customer needs in a timely manner

• Control order acquisition, including monitoring, customer contact, and problem escalation if needed

• Monitor and implement supply chain KPIs using appropriate systems

• Communicate order changes, corrections, and status internally and externally

• Coordinate and support logistics projects with customers

• Ensure on-time order processing and check shipment status

• Support accounts receivable in closing open items through cooperation with customers and sales

• Actively participate in strategic and operational projects

• Manage the invoice archiving process, including checking printed invoices and mailing them to customers

• … and more!

This is an excellent opportunity to kick-start your career!

What skills might be essential to thrive as a Customer Service Operations Specialist?

analytical skills | problem solving | data analysis | reporting | excel | organizational skills | self-motivation | time management | ownership | confidence | communication skills | attention to details | fluent Czech / Slovak & English | customer service

What else?

• Having some ERP experience or interest to learn, ideally SAP

• Very good understanding of supply chain processes & best practices

• You shall be able to communicate with Slovakian customers as well. Other cluster languages (Polish, Hungarian) would be an asset

At P&G, you'll be a leader from Day 1, building your enterprise skill set in a dynamic and ever-evolving environment so that you can become a world-class leader. P&G offers meaningful, challenging work from Day 1, and our culture helps coach, develop, and mentor you for fast-paced career progression.

Join our team, and you will have the autonomy to make a significant impact from Day 1!

Job Qualifications

Supply chain – very good understanding of processes & best practices

ERP experience – hav ing some or interest to learn, ideally SAP

Communication – effectively communicate to internal partners and external customers.

Analytical capabilities – data analysis & r eporting

Agility – Interface a broad section of customer orders, resolving issues/blocks

Languages – fluent Czech & English. A ble to communicate with Slovakian customers as well. Other cluster languages (Polish, Hungarian) would be an asset

Job Schedule

Full time

Job Number

R000110290

Job Segmentation

Recent Grads/Entry Level (Job Segmentation)

P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship.

The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.