Easter Seals Jobs

Description

We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Objectives of this role

• Provide quick and effective assistance with information technology systems

• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance

• Listen attentively to customers’ questions and concerns and offer optimal solutions

• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel

• Work with desktop support engineers to provide customers with superior service

• Represent with professionalism and integrity while helping to advance our company mission

Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, or in person

• Inform customers about IT products and services

• Walk customers step-by-step through the problem-solving process

• Help with troubleshooting hardware and software

• Follow up with customers to ensure satisfactory service

• Communicate customer feedback to the appropriate internal team members

  Requirements

Skills and qualifications

• Excellent problem-solving and analytical skills

• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software

• The ability to break down technological processes and deliver clear, step-by-step instructions

• Patient, friendly demeanor with a great aptitude for listening

• Strong verbal and written communication skills

• Commitment to providing exceptional customer service

Preferred qualifications

• Passion for problem-solving and customer service

• Tech savvy, with experience working in a tech-related field

• Ability to diagnose and resolve a variety of technical issues

• Team-oriented mindset with an openness to constructive feedback

• Eagerness to learn new technologies and systems

• Experience working as an IT help desk technician or in a similar customer support role

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .