Easter Seals Jobs

Description

Summary:

Manager, Guest Services coordinates and manages the daily operations ofassigned departments including Hospital Operators and Reception Services. Works with direct reports in the development of training, education and implementation of process improvements to promote the importance of the patient experience. Responsible and accountable for managing cost, quality and services provided by the departments

Responsibilities:

1.Manages the overall operation of the Information Desk and Hospital Operators ensuring acceptable staffing levels with minimal overtime use.

2. Responsible for all department administrative functions for the Hospital Operators and Information Desk department including payroll, budgets and call and code reporting.

3. Assumes responsibility for human resource management with the departments to achieve quality services and positive employee relations.

4. Coach, monitor, develop and evaluate information desk and hospital operator staff. Conduct quality staff meetings, complete staff appraisals on time and consistently updating training materials.

5. Maintain and support Nuvance computerized phone database and visitor badging systems. Coordinate with vendors to maintain functionality of the system(s).Assist in the management of training of all staff, volunteers and contract personnel on department systems and procedures.

6. Collaborate with department leaders to develop procedures for life safety codes and visitation.

7. Maintain capital and operating budgets for departments under span of control.

8. Maintain and Model Nuvance Health Values.

9. Demonstrates regular, reliable and predictable attendance.

10. Performs other duties as required.

*Education and Experience Requirements: *

**

• Associates’ Degree or equivalent experience

Minimum of 3 years’ managerial experience in direct customer service/guest services position

Strong computer skills, Microsoft Word, Excel, and Outlook.

Company: Vassar Brothers Medical Center

Org Unit: 1841

Department: Telephone Operators

Exempt: Yes

Salary Range: $33.66 - $67.05 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.