Easter Seals Jobs

H.O. Penn Machinery

HIRING IMMEDIATELY

Customer Onboarding Specialist

Poughkeepsie, NY

Pay : $20-$22/hour (dependent on prior relevant experience)

Bonus : 5% bonus potential

Benefits:

• Medical/dental/vision insurance

• 401(k) with company match

• Company provided laptop

  Key Qualifications :

• Strong customer service skills, including effective email and phone communication

• Ability to multitask, and work on multiple customer requests at a time

• Advanced computer skills, and comfortability with learning new systems

• Strong organization and time management skills, especially with timely customer follow-up

• Capability to learn various digital solutions, and comfortability to educate internal/external customers

  Responsibilities

  Superior Onboarding Experience for our Customers

• Identify Customer Onboarding Opportunity through New Machine Sales and Customer Requests

• Manage customer requests for access to Vision Link, Cat Central, SOS, Cat Inspect and SIS2Go

• Create Cat Web Security (CWS) IDs for all new users

• Manage Cat Customer Identification Numbers (CCIDs)

• Follow-Up with Customers After Onboarding to Ensure Application Adoption and Utilization

  Ease of Doing Business with H.O. Penn driven by the Support of Customer Digital Solutions

• Educate and Train Internal and External Customers on Vision Link, Cat Central, SOS, Cat Inspect, and SIS2Go

• Support Customers that have Login Issues and Help Resolve Issues in the Caterpillar Digital Platforms to Drive Parts and Service Growth

• Manage Requests from Caterpillar Digital for Support Issues

  Management of Product Link Devices on Customer Assets

• Activate Product Link devices on all Construction and EPG assets

• Ensure Digital Authorization Forms are collected and uploaded into the required systems

• Manage all Customer Connectivity Subscriptions to Reduce Expense to the Company

  Qualifications:

• Strong customer service skills, including effective email and phone communication

• Ability to multitask, and work on multiple customer requests at a time

• Advanced computer skills, and comfortability with learning new systems

• Strong organization and time management skills, especially with timely customer follow-up

• Capability to learn various digital solutions, and comfortability to educate internal/external customers

  Physical Requirements:

• Standing and/or sitting for prolonged periods of time

• Hand coordination (typing and writing)

• Occasional forward bending and reaching

• Occasional walking and climbing stairs

• Carrying (up to 20lbs.)

  Reasonable accommodations made as needed.

  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.