Easter Seals Jobs

Description We are offering a contract to permanent employment opportunity for a Returns Administrator in Portsmouth, NH. This role operates within the industry of materials handling and logistics, and will involve substantial interaction with various internal departments such as Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics. The position will be based in our Greenville, South Carolina office.

Responsibilities:

• Oversee the returns process, including initial return validation and RMA creation in ERP system

• Collaborate with the warehouse team to ensure the prompt and accurate receipt of returned material into stock

• Manage daily workflow to meet productivity expectations set by the manager

• Liaise with Contract Manufacturers for processing RMAs at their facility

• Coordinate the stock buy back scrap process and carrier claims

• Collaborate with the Transportation and Customers department to resolve open sales order shipment issues

• Deliver high-level customer service to both internal and external customers in line with department objectives

• Attend or manage weekly meetings with all relevant parties for swift closure of all RMAs

• Ensure effective interpretation and communication of information from the ERP system

• Manage multiple mailboxes and resolve a high volume of customer emails effectively

• Regularly review current processes and implement new ones as required

• Provide RMA process training as needed. Requirements • Proficient in Customer Service

• Experience in Sales

• Proficient in Microsoft Excel

• Ability to provide Training

• Knowledge of Operations

• Experience in Technical Support

• Understanding of Materials Handling

• Familiarity with Logistics

• Experience with Shipping Functions

• Knowledge of Claim Administration

• Ability to increase Productivity

• Excellent Communication Skills

• Ability to coordinate with various departments

• Familiarity with ERP Solutions

• Knowledge of Transportation Services

• Ability to create Validation Plans

• Capable of dealing with External Customers

• Ability to work with Internal Departments

• Skill to interpret complex data

• Ability to align work with Department Objectives

• Understanding of Accounting Functions

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .