Job Information
CareOregon Workday Administrator, Senior in Portland, Oregon
Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.
Job Title
Workday Administrator, Senior
Exemption Status
Exempt
Management Level
N/A
Direct Reports
N/A
Manager Title
IS Application Support Manager
Department
Infrastructure
Requisition
24531
Pay & Benefits
Estimated hiring range $121,770 - $148,830 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits
Posting Notes
This is a fully remote position, but you must reside in one of the listed 9 states.
Job Summary
The Workday Administrator, Senior is the primary administrator and subject matter expert for the Workday system on an ongoing basis. The Workday Administrator, Senior is responsible for maintaining and optimizing the performance and integrity of the Workday systems. In collaboration with the Information Systems (IS), the Workday Administrator, Senior will design, review, and refine system configurations, updates, and alerts and take actions to address any issues identified. This position will collaborate with the IS Development Teams to ensure that appropriate system checks and balances are integrated into coding and testing phases and escalate the most complex Workday system issues to IS leadership as needed.
Essential Responsibilities
Lead in maintaining, troubleshooting, and enhancing the Workday environment to ensure optimal system performance and reliability, including applying necessary patches and upgrades, as required.
Configure the Workday system according to the specific needs of the organization, including workflows, user access levels, and security measures.
Collaborate closely with staff to ensure that the Workday system is tailored to meet their needs and that any issues they encounter are promptly addressed.
Provide support and training to the end users of the Workday system, including creating training materials, conducting user training sessions, and addressing user queries and concerns.
Conduct regular system tests to validate the functionality of the Workday system and its components, and validate updates, enhancements, and changes before they are deployed to the production environment.
Ensure the Workday system adheres to all applicable data security standards and regulations. Regularly review and update security configurations, as needed.
Identify, troubleshoot, and resolve system issues as they arise. Escalate the most complex issues to IS leadership or Workday support as necessary.
Regularly monitor system performance and generate reports on system usage, performance, and issue resolution. Use this data to recommend system enhancements and optimizations.
Lead projects related to the Workday system, such as system upgrades, module implementations, and system integrations.
Document all system changes, issues, and resolutions. Share knowledge with team members and end users to enhance overall system understanding and usage.
Organizational Responsibilities
Perform work in alignment with the organization’s mission, vision and values.
Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
Strive to meet annual business goals in support of the organization’s strategic goals.
Adhere to the organization’s policies, procedures and other relevant compliance needs.
Perform other duties as needed.
Experience and/or Education
Required
Minimum 5 years’ experience of Workday administration experience, including enterprise applications installation, administration and upgrade experience
Experience with some or all of the following:
Scripting and automation
ERP experience
Experience with Workday HR Modules
Systems integration and data flow
Understanding of Database administration
Project management practices
Cloud and AAS experience
ITIL concepts and practices
Concepts of Managed Care
Preferred
Bachelor’s degree in Computer Science, Information Systems, or a related field preferred
Workday certifications
Mid-level Microsoft certifications preferred
Additional experience in related technology support and/or operational positions preferred
Knowledge, Skills and Abilities Required
Knowledge
Advanced knowledge, skills, and/or abilities in some or all of the following:
Enterprise applications integration and business process automation tools, such as BizTalk
Data integration strategy best practices, such as ETL
Document management and collaboration platforms, such as SharePoint and Office 365
Scripting language technology, such as PowerShell and T-SQL
Compute environments, such as server hardware, storage and virtualization
Microsoft server operating systems and core services, such as Active Directory
Cloud technologies, such as Microsoft Azure and Amazon Web Services
Data protection solutions
Troubleshooting performance issues and root causes
Monitoring systems and best practices
Principles of application design and best practices
Knowledge of project management practices
Awareness or knowledge of ITIL and ITSM governance concepts
Skills and Abilities
Advanced ability to author and maintain system documentation
Effective communication skills, including listening, verbal, written, and customer service
Advanced ability to clearly articulate policies and instructions
Demonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non-technical staff
Demonstrated progress in simplifying and presenting complex concepts in an easily understood way
Proactively and appropriately communicates status and needs
Advanced ability to recommend policies, document risks, and propose solutions to information technology management and senior leadership
Possess a high degree of initiative and motivation
Advanced ability to effectively collaborate with coworkers, staff, and leaders across all departments
Demonstrated progress in leading teams of people with some oversight
Demonstrated progress in seeing the big picture beyond a request and taking appropriate holistic action, employing “systems thinking”
Effective project management skills
Effective vendor management skills
Effective organizational skills
Advanced ability to prioritize work based on business need and direction
Effective analytical and research skills; demonstrated progress in seeing patterns in data and drawing appropriate conclusions.
Demonstrated progress in proposing solutions and communicating business value
Ability to maintain a positive attitude
Understands and adheres to governance and process
Ability to work effectively with diverse individuals and groups
Advanced ability to learn, focus, understand, and evaluate information and determine appropriate actions
Advanced ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day
Working Conditions
Work Enviornment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure
Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person
Hazards: May include, but not limited to, physical and ergonomic hazards.Equipment: General office equipment
Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.
#MULTI
Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.
Veterans are strongly encouraged to apply.
We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
Visa sponsorship is not available at this time.
