Job Information
Lithia & Driveway Mercedes-Benz Centralized Diagnostic Technician (CDT) in Portland Mercedes, United States
Dealership:L0223 Mercedes-Benz of Portland
Mercedes-Benz of Portland
Lithia & Driveway (NYSE:LAD) is the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner.
We are one of the fastest-growing companies on the Fortune 500 (#145 in 2023). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!
We are committed to growing our company and Growing our People!
Mercedes-Benz Centralized Diagnostic Technician (CDT)
Schedule: 10 hour days, 4 days a week option or 5 8's available - your choice!
Pay: Competitive Flat Rate pay and relocation assistance available
As a Centralized Diagnostic Technician, you are a specialist for the systematic performance of complex fault diagnosis, checking repair processes, performing final inspections and, if needed, handing the vehicle over to the customer. You support colleagues in systematic fault diagnosis and subsequent repair steps, thus finding professional solutions for difficult cases. You increase workshop efficiency by optimizing diagnosis procedures and transfer you r diagnosis know-how and information on new technical features to your colleagues.
Responsibilities/Our ideal candidate:
The CDT is responsible for fixing their customer’s vehicle on the first visit as well as supporting their team to do the same.
Deliver the best customer experience during every customer interaction
You are able to instruct and support qualified technicians and system technicians in diagnosis and troubleshooting work.
You have basic knowledge of quality control loops and processes
You revel a high level of willingness to learn and have the potential to learn.
You regard yourself as a representative of the company and the Mercedes-Benz brand, think and act in a service-oriented manner, and professionally implement all specifications from Mercedes-Benz as regards to outstanding customer experience.
A team player who is focused on providing exemplary customer service
Professional appearance and work ethic
Effective interpersonal communication skills
Requirements:
18 years of age or older
Current and valid driver’s license
Must be able to relocate to Portland, Oregon area - relocation assistance available
Automotive technician experience is required
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
