Easter Seals Jobs

Introduction

Introduction: IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

As a Systems Services Representative, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in coordinating both hardware and software support, ensuring seamless operational services. Key Responsibilities: Customer Satisfaction Focus: Drive customer satisfaction by providing exceptional technical support, addressing client needs with efficiency and expertise. Technical Coordination: Serve as the primary technical interface, coordinating hardware and software support to meet client requirements. Operational Services Delivery: Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.

Required technical and professional expertise

Ideal candidate will possess hardware and/or software support, commitment to Client Success, and the following skills:

• Have experience in Customer Service & Customer Interaction

• Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address)

• Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)

• Be comfortable using and working with various tools (e.g. laptop, screw driver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance or repair tasks

• Problem solving skills

• Self-motivator and enjoys working in a Team environment

Preferred technical and professional experience

Have experience in Customer Service & Customer Interaction:

• Self-motivator and enjoys working in a Team environment

• Problem solving skills

• Prior experience in field repair of computer or mechanical equipment

Note: This role requires candidates to have a valid driver's license and a reliable vehicle.