Job Information
Spectrum Healthcare Partners Patient Care Coordinator in Portland, Maine
40 hours, 5 days per week or 32 hours, 4 days per week- Benefit Eligible!
Sign-on bonus up to $3,000
Company Overview
Spectrum Healthcare Partners is Maine’s largest multi-specialty, physician-owned and directed professional organization and is comprised of over 200 physicians practicing in the areas of anesthesiology, orthopedics, pain management, pathology, radiation oncology, radiology, and vascular & interventional services. Spectrum provides services at many of Maine’s hospitals throughout the state and in eastern New Hampshire.
POSITION SUMMARY
Under the supervision of the Clinic Supervisor, in collaboration with Physician, APPs and surgery schedulers, the Patient Care Coordinator is responsible for performing a variety of duties in both the clinical and administrative areas focusing on the delivery of quality patient care.
ESSENTIAL FUNCTIONS
Works closely with the Clinic Supervisor, Physicians, APPs, and clinic team to coordinate the daily operations of the clinic.
Responsible for pre-appointment chart checks ensuring all required historical records and imaging are present and ready for the physician, as well as diagnostic tests with physician guidance and scope of practice.
Prepares charts for office visits and reviews for completeness.
Greets all patients and families in a polite, prompt, and helpful manner in person and via phone while maintaining professional behavior and adherence to organizational values.
Problem solves scheduling issues through concise communication.
Inputs orders for labs, MRIs and other needs as ordered by the physician and APP.
Works closely with the pre-authorization team and revenue cycle to ensure the required documentation is completed by providers and others timely.
Schedules appointments and obtains prior authorizations as required.
Manages incoming patient portal messages, phone calls and other communication with patients, consulting with the physician and communicating back to the patient per communication and requests from Ortho Access for level of urgency and immediate appointment needs with physician consultation and guidance.
Collaborates with surgical scheduler to coordinate pre-operative diagnostic tests, medical consults, etc.; gathering information to ensure pre-operative patient facilitating questions regarding wound care, pain management, and follow-up appointments.
Maintains patient medical records and orders as requested by the physician.
Facilitates patient education visits as requested by the provider.
PRIMARY RESPONSIBILITIES
Assists with daily processing of office correspondence and appropriate distribution.
Manages all forms of patient communication.
Processes patient FMLA and other disability forms
Monitors department voicemail.
Follows up with no-show patients.
Retrieves required medical records, procedure notes, operative notes, etc., and scans any documents required to be uploaded in patient chart.
Keeps abreast of current issues involving patient care or practice issues by attending and participating in department, team, and practice meetings.
Attends meetings, as assigned, and participates in educational activities to keep skills up to date.
Works on special projects, as requested.
Demonstrates professionalism at all times.
Displays cooperative behavior and interacts positively and effectively with others to promote a team environment.
Performs other duties necessary to maintain the overall efficiency and continuity of the clinic.
Is proactive in identifying, reporting, and participating in the resolution of any potential or actual patient safety issues.
Adheres to organizational, federal, and local HIPAA guidelines and policies and procedures, as required by law.
QUALIFICATIONS
High School diploma or equivalent
Previous administrative experience, preferably in a healthcare setting; orthopaedic experience preferred.
Ability to demonstrate compassion and caring.
Excellent communication and interpersonal skills necessary for interacting with patients, physicians, leadership, and other staff.
Excellent organizational and time management skills with attention to detail
Ability to prioritize and accomplish tasks to meet changing demands.
Ability to work independently and excel as a member of a cohesive team.
Proficient computer skills with knowledge of electronic medical records
Ability to maintain confidentiality
PHYSICAL DEMANDS / WORK ENVIRONMENT
Operation of various office equipment; fax machine, telephone & voice mail system, stationary/lap top computer, scanner, e-mail system, cell phone, pager, and copier
Light lifting of paperwork, folders or other general record keeping materials
Lifting of mail bins and boxes up to 20 pounds, and 10 frequently
Risk of exposure to hazardous conditions and blood borne pathogens
May be required to sit or stand for extended periods of time.
Occasional reaching, bending, twisting.
BENEFITS
Health Insurance (80% company paid)
Health Savings Account (Company Match: $3,000 family plan / $1625 individual plan)
Dental & Vision Insurance Plans
401(k) Match and Profit-Sharing Plan
Life and Accidental Death and Dismemberment Insurance (company paid)
Long-term Disability Insurance (company paid)
Short-term Disability Insurance (company paid)
Generous paid time off
Voluntary, Employee-Paid Benefits
Medical Reimbursement Plan
Dependent Care Plan
Spectrum Orthopaedics was recently named the winner of the Best of the 207 Orthopaedics award!
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