Job Information
Alliant Energy Key Account Manager I in Portage, Wisconsin
Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Job Summary
Are you ready to make a significant impact in the commercial and industrial sectors? As a Key Account Manager I, you will be at the forefront of supporting and coordinating activities for key accounts, including office complexes, hotels, hospitals, production sites, and other commercial properties. Your expertise will be crucial in negotiating, securing, and administering service contracts, tariffs, and agreements that not only meet customer needs but also ensure their businesses run smoothly and achieve long-term sustainability goals. Your efforts will directly contribute to delivering exceptional customer service and driving success for our clients and our company
Key Account Manager I supports and coordinates activities relating to accounts of commercial and industrial (C&I) customers such as office complexes, hotels, hospitals, production sites, and other commercial properties. This position assists in negotiating, securing, or administering service contracts, tariffs, and agreements that meet customer needs to keep their businesses running smoothly and help them reach long-term sustainability goals. This role is responsible for successfully establishing, maintaining, and enhancing credibility and communication with C&I customers, the communities Alliant Energy serves, account team members, field personnel, and key company functional areas to deliver exceptional customer service.
What you will do
Builds relationships with community and commercial and industrial (C&I) customers and supports energy efficiency opportunities and customer growth potential to improve customer satisfaction.
Seeks opportunities to create and maintain relationships with community leaders and get involved in the community.
Serves as a responsive single point of contact and advocate for customers and acts as a liaison between the customer and Alliant Energy.
Works closely with other departments, including billing, operations, marketing, pricing, finance, communications, claims processing, demand side management, and legal.
Coordinates the preparation, and timely and accurate execution of utility customer contracts as requested by the customer and ensures that the broad range of services are accessible to meet customer needs.
Responsible for data accuracy, completeness, and timeliness of C&I customer information files.
Responsible for continuous contact with electric and gas systems operations to trigger notifications of interruptible customers.
Supports the maintenance of the interruptible database necessary to generate reports, maintain contact records, and initiate notifications of interruptions.
Learns, observes, and enforces safety rules and practices, encouraging safe work behaviors and promptly correcting conditions and unsafe behaviors.
Engages in other duties as needed that support our Values and help deliver on our Purpose to serve customers and build stronger communities.
Education Requirements
- Bachelor's Degree Business administration, marketing, advertising, economics or related area. Preferred
Required Experience
- 0-3 years of related experience.
Preferred Experience
- Experience in the utility industry and with commercial and/or industrial customer support or sales.
Other Requirements
Must possess a valid driver’s license.
Must be willing to travel.
Travel can include occasional overnight stays.
Knowledge, Skills, and Abilities
Basic knowledge of business economics and customer relations, supplemented with appropriate technical expertise to facilitate technical solutions preferred.
Demonstrated effective interpersonal, verbal, and written communication skills.
Demonstrated ability to interpret contract language and the understanding of applicable tariffs.
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
Demonstrated solid problem-solving skills and the ability to work with others to find solutions to customer requests preferred.
Ability to work effectively in a diverse work environment.
Key Skills
- • Account Planning • Business Development • Business Negotiations • Contract Management • Customer Experience Management • Customer Needs • Sales Strategy • Sales Pipeline Management • Stakeholder Management • Value Proposition Development
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.
