Easter Seals Jobs

The Customer Experience Associate plays a vital role in elevating the Medical Division's brand through exceptional event planning and execution. This dynamic role requires a highly organized and creative individual to deliver best-in-class customer experiences, including site visits, events, and showroom management. You will collaborate closely with Sales, Marketing, R&D, and other key stakeholders to ensure seamless event logistics and foster strong customer relationships. This is a hybrid role located in Portage, MI.

What you will do

• Align with the Customer Engagement Manager to execute Medical’s customer site visits for all assigned events spanning our Acute Care, Emergency Care, and Sage business units.

• Coordinate the logistics for divisional customer site visits and event, which includes scheduling meetings, ordering supplies, managing budgets, arranging travel accommodations, and managing calendars.

• Execute engaging site visits and events, adhering to all compliance requirements.

• Provide onsite support for customer site visits and events as assigned.

• Prepare and distribute meeting agendas and supporting documents.

• Manage the customer showroom, ensuring its readiness for customer visits and maintaining a professional and inviting environment.

• Manage showroom calendar.

• Prepare and conduct post-visit surveys and evaluations to track key metrics and generate reports to measure event effectiveness.

• Build and maintain strong relationships with internal and external stakeholders.

• Serve as a brand steward, adhering to and promoting Stryker’s brand guidelines.

• Assist in event planning, execution and facilitation, as needed, for all other Customer and Employee Engagement functions (Internal Meetings and Events, Employee Engagement, Customer Engagement)

What you need

Required:

• Bachelor’s degree

Preferred:

• Bachelor’s degree in marketing, hospitality, or a related field

• 1 year of experience in event planning, customer service, or a related field

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.