Job Information
Northwest Maritime Center Volunteer Coordinator in Port Townsend, Washington
The Volunteer Coordinator is a critical member of the Northwest Maritime{rel="nofollow noopener" target="_blank"} Events team, responsible for the stewardship of our extensive volunteer program. As our activities ebb and flow through the year, so too will your responsibilities as you work hand in hand with the Events team to implement our signature events: Wooden Boat Festival, Adventure Races, and others, as well with all departments to support volunteer activities across NWM.
We love working with team members who:
love working with people.
are community-centered and flexible in dynamic situations.
want to create a fun, inclusive, and safe space for our participants.
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PRIMARY RESPONSIBILITIES:
Recruit, engage, schedule, and steward a team of 600+ volunteers for our peak events: Wooden Boat Festival, Adventure Races, and selected fundraising events
Cultivate and maintain volunteer leadership - a.k.a. Captains - positions, including professional development and engagement events
Work with staff to identify volunteer opportunities across NWM, and recruit volunteers for both year-round and event-specific roles, including Welcome Center, Boat Shop, Programs, Marine Thrift, and more!
Measure volunteer satisfaction and work with NWM departments to refine effective processes for volunteer recruitment, training, and management across departments
Oversee and organize volunteer data collection and reporting using the Volunteers for Salesforce platform
Work with IT and Communications to keep NWM's online volunteer information up to date
Act as an ambassador for NWM to draw new people to our mission, programs, and community value
Collaborate with Events team colleagues and other divisions to plan and implement activities throughout the year.
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GENERAL OPERATIONS
While the primary focus of this position is stewarding our volunteer program, the Volunteer Coordinator works as part of the entire NWM team, ensuring smooth operations. As a growing non-profit, we all pitch in for the heavy lifting, whether it's participating in all-hands projects and events, assisting visitors, or occasionally doing some literal heavy lifting.
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MINIMUM QUALIFICATIONS
Flexibility in communication styles when conveying meaning with diverse audiences
Willingness to take initiative to proactively solve problems and make decisions on the fly in alignment with the mission
Strong computer skills with a willingness to learn new systems
Previous experience in the hospitality industry or other customer service
This position will require the ability to lift up to 50 lbs and will require extended periods of movement during the execution of events
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HELPFUL QUALIFICATIONS
Comfort with Google Suite, and/or Salesforce
Training or certifications in volunteer management
Comfortable and experienced at leading and speaking to large groups
Some experi
