Easter Seals Jobs

Description:

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Duties include:

• Rotate duties as Host, Telephone Operator or Regency Club Host

• Greeting and thanking guests in a sincere, friendly manner.

• Perform all guest check-in and checkout procedures; which includes obtain or confirm guest information, assign rooms, activate and distribute keys, etc.

• Posting charges to appropriate guest accounts and collect payment for room charges and other fees.

• Make and confirm reservations

• Answer phones and direct calls to appropriate personnel.

• Anticipating and addressing guests' needs, and resolving their problems and complaints.

• Collaborating and communicating with other internal departments to ensure guest satisfaction.

• Performing duties on daily checklist.

• Up Selling guest rooms and promoting hotel services

• Operating switchboard and assisting with inquiries.

• Possesses and maintains thorough knowledge of hotel services, specials, promotions, facilities, policies, room rates and area’s attractions

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Qualifications:

• A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;

• Ability to speak a second Language fluently is preferred.

• Excellent proficiency with Microsoft Suite applications; knowledge of Reserve/Opera software;

• Refined verbal and written communication skills;

• Ability to work a flexible schedule; weekends, holidays, overnight shifts

• Physically agile, ability to stand or walk for long periods of time;

• Excellent time management and organizational skills;

• Excellent problem solving skills.

• Well-groomed, professional appearance.

• Must be fully vaccinated

Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!

Primary Location: TT-TTI-Port of Spain

Organization: Hyatt Regency Trinidad

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: POR002073

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.