Easter Seals Jobs

Flik Hospitality Group

Salary: $25 / Hour

Other Forms of Compensation: Bonus: $500- retention after 6 months

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Space Management Coordinator is primarily responsible for placing facility work orders and answer phone lines, booking reservations for hotel desks. They assist customers, over the phone and in person, answering their questions and organizing their needs in a pleasant, professional, and efficient manner.

RESPONSIBILITIES:

• Manage calls, field questions and respond to inquiries thoughtfully and independently, directing callers to appropriate departments if necessary. Exercise good judgment and a strong intuition to anticipate the needs of each customer.

• Input all requests in facilities ticketing system routing to appropriate teams in an efficient manner with appropriate level of classification

• Conduct follow-up calls with customers when appropriate to provide them with status updates on their requests

• Ensure every call is answered with enthusiasm and each caller has an efficient and memorable experience

• Make hoteling reservations for customers and update booking records as needed

• Register guests with security

• Make Black car reservations for executives as requested.

• Participate in daily and weekly meetings, reviewing all relevant info needed to stay connected to the overall Hospitality and Facilities Teams

• Track and report any relevant data important to the goals of the operations of the call center

• Train of new hires, as well as the ongoing training of current staff, to ensure consistently high levels of professionalism among staff members

• Maintain a strong awareness of business activity and how this will affect the responses to requests

• Process changes and cancellations in a timely manner.

• Maintain a comprehensive knowledge of our services, schedules, and amenities.

• Work with other team members to ensure smooth operations.

• Address and resolve customer complaints or issues related to reservations and escalate to management when necessary.

• Communicate with other departments or staff to ensure that customer needs are met

• This position can be based in the New York or New Jersey office. Note that if business requires, you will be requested to go to an office that you are not based in.

• Schedule flexibility is required for coverage.

• Other duties as requested

KEY COMPETENCIES:

• At least 1 year previous reservations experience or a related field is required.

• A High School Diploma

• Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously.

• An ability to warmly and professionally engage with guests and show empathy over the phone.

• Strong computer skills including Microsoft suite, Social Tables and knowledge of office technology/equipment.

• Ability to work calmly and effectively in stressful situations.

• Exceptional client service skills to exceed expectations.

• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.

• Discreet, ethical and committed to maintaining a high degree of confidentiality.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

  Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) for paid time off benefits information.

Req ID: 1373521

Flik Hospitality Group

HILARIA KWAKUMEY

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