Job Information
First Federal Deposit Operations Clerk in Port Angeles, Washington
Description
Who We Are
First Fed is a local community bank on an exciting growth trajectory with 18 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace for the last 3 years and a Top Corporate Philanthropist in 2023. By popular vote, First Fed received 2023 awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes in 2021.
For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!
We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!
Our Values
Optimism: We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.
Initiative: We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.
Respect: We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.
Growth: We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.
Ownership: We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.
The person we’re looking for has:
Outstanding customer service focus and ability to work effectively and collaboratively with others.
Strong organizational skills, problem-solving skills, and attention to detail.
The ability to multi-task in a fast-paced environment.
Excellent verbal and written communication skills.
Proficient computer and 10-key skills.
One (1) year of experience in a customer service role.
The ability to work out of our downtown Port Angeles Office.
High School Diploma or the equivalent
The Job:
As a Deposit Operations Clerk you will handle complex business issues relating to customers and products such as customer and account maintenance, verification of deposits, IRAs, and core system functions while providing support to other departments and clients. You will have the opportunity to use your research skills to solve external client and internal employee questions, solve problems and manage complaints in a proactive and urgent manner. You will be responsible to process customer account requests including account modifications, dormant account processing, returned mail processing, levies and garnishment etc., in addition to general account maintenance such as address changes. If you work well under pressure, maintain punctual attendance, and have a high regard for delivering the highest standard of customer service, this is the perfect job for you!
This is an entry-level position and one of the best ways to start your career in banking. This job brings huge potential for growth and career development! In this position, you can learn what’s behind the scenes of banking and could move into many different areas of the bank, both back-office and customer-facing. We promote from within! We fill over 30% of our positions internally, and we will train you and help you grow in your banking career. We can even help you cover tuition costs as you grow in your education! Some possible hybrid work from home days may be possible for this role.
Pay Range
The pay range for this position is $18.00 - $30.60 an hour
The typical hiring rate for this position is $18.00 an hour for entry- level candidates
The incentive plan for this position is the Staff Support Incentive plan. It is paid out quarterly with a 5% target payout.
Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers
Qualifications
Education
Required
- High School or better
Experience
Required
- 1 year: One (1) year of experience in a customer service role.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
