Job Information
Southern Home Care Services, Inc. Customer Service Manager 2024-154301 in Pooler, Georgia
This is a job for a Customer Service Manager position with a compnay located in the Pooler, GA area.
Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience. An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency. A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships. An experienced communicator and problem solver who is well-organized.
What you will receive: Great company culture. Competitive pay with daily pay options available. Tuition reimbursement and campus partnerships. Flexible work schedules close to home. Retention and referral bonuses. Benefits, Supplemental Plans, EAP, and 401K participation. Career growth and development opportunities.
External Job Description, What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction. Supervise and provide guidance to the Caregivers who provide direct care to the clients served. Manage employee scheduling, identify problem situations, and implement proactive solutions. Maintain strong and positive relationships with referral partners, payor sources, and clients. Ensure proper documentation and record-keeping. Conduct periodic home visits and safety checks.
Qualifications, What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements). Accountable, reliable, and ability to work independently with good judgement. Valid driver's license and auto insurance. Effective verbal and written communication. Excellent customer service skills.
About our Line of Business: All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs.
Additional Job Information: At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture. Competitive pay with daily pay options available. Tuition reimbursement and campus partnerships. Retention and referral bonuses. Work with your friends. Benefits, Supplemental Plans, EAP, and 401K participation. Career growth and development opportunities
Salary Range: USD $17.10 - $18.00 / Hour.
Res-Care, Inc., dba BrightSpring Health Services ("ResCare"), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
