Job Information
V2soft Inc. Service Desk Analyst in Pontiac, Michigan
V2Soft ([www.v2soft.com**) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
Job Description: **](http://www.v2soft.com)
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Client IT Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- ITIL certification preferred.
- Experience Level: 3+ Years
- Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
- Additional Service Center responsibilities duties as required. The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m. New hire will be trained on-site at Client then working remote approximately three days/week & on-site two days/week.
V2Soft is an Equal Opportunity Employer ( EOE). https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
