Job Information
Common Ground Medical Assistant Welcoming Specialist in Pontiac, Michigan
Seeking part-time (24 hours per week) Medical Assistant Welcoming Specialist. Shift is midnight to noon, every Tuesday and Thursday.
Base pay: $18.00 - $20.00 per hour, and applicable shift differential.
About You
The ideal Medical Assistant Welcoming Specialist will greet each guest/caller to the Resource & Crisis Center building using a calm tone of voice, non-judgmental listening, and trauma-informed skills to welcome the individual into the continuum of care at Common Ground. This position will oversee the lobby area to ensure a healthy environment for all guests. Provide and maintain a supportive, hopeful, empathic, and engaging environment for individuals/families seeking help with crises. To view full job description: Medical Assistant Welcoming Specialist - Job Description (https://cghelps.sharepoint.com/:b:/s/HRJobDescriptions/ESPvHaxIV1hIpplVUlr_548BLqWfut5LwUe0kmdqaPOBYQ?e=gjneCA)
If you wish to serve those in crisis, we invite you to apply!
Day in the Life
Cultivate a welcoming atmosphere that emphasizes trauma informed delivery of service
Initiate prompt, courteous delivery of service by engaging guests to complete the Crisis Contact Form
Accurately complete the Welcome Form in the consumer’s Electronic Health Record (EHR) based on information from the Crisis Contact Form
Copy insurance and ID cards, print Consent for Treatment from the EHR, and obtain signature from consumer/parent/guardian or defer to the Clinician if explanation is necessary
Measure and record vital signs as needed
Routinely and regularly step into the guest waiting area, assessing for alertness, well-being, and safety of all
Quickly react to medical needs of waiting guests by using medical assistant-level skills or bring in higher level of care
What you need to apply
High school diploma or GED
Completion of a Medical Assistant or Nursing Assistant program or 1-year equivalent experience
For your hard work
Generous paid time off (for eligible employees)
Employer sponsored benefit & wellness plans (including 16% fringe pay, Calm App, etc.)
Competitive wages
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are – in person, phone call, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.
Find out more at https://commongroundhelps.org
