Easter Seals Jobs

Description

We are in search of a Customer Service Representative to be a part of our clients team in the Marketing industry. The role is based in Plymouth, Minnesota, and offers a contract to hire employment opportunity. As a Customer Service Representative, your primary role will be to manage customer interactions, maintain customer records, and provide efficient service to our clients. PLEASE NOTE: THIS ROLE IS ONSITE THE FIRST THREE WEEKS FOR TRAINING, THEN IT IS FULLY REMOTE!

Responsibilities:

• Respond to customer inquiries through phone calls, emails, and live online chats, ensuring a high level of customer satisfaction.

• Handle cancellation of memberships, ensuring the process is smooth and customer-friendly.

• Assist current customers in renewing their memberships, providing information on available discounts and upselling when appropriate.

• Monitor customer accounts regularly, taking necessary actions based on account status.

• Utilize tools such as Outlook, MS Teams, Zen Desk, and Dial Pad to effectively perform tasks and manage customer interactions.

• Leverage prior customer service experience, preferably in a call center, to provide exceptional service to our customers.

• Perform data entry tasks and schedule appointments as required.

Requirements

• Proficiency in answering inbound calls and handling inbound outbound calls in a professional manner.

• Experience in a call center customer service environment.

• Strong customer service skills and the ability to resolve issues effectively.

• Accurate data entry skills and ability to handle order entry tasks.

• Proficiency in managing email correspondence professionally and promptly.

• Proficient in Microsoft Excel and Microsoft Word.

• Excellent problem-solving skills and the ability to handle difficult situations.

• Strong communication skills, both written and verbal.

• Ability to work in a team environment and contribute to team goals and objectives.

• Excellent time management skills and the ability to prioritize tasks effectively.

• High attention to detail and the ability to work accurately in a fast-paced environment.

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Willingness to learn and adapt to new technologies and processes.

• Ability to maintain a high level of confidentiality in handling customer information.

• Strong interpersonal skills and the ability to build positive relationships with customers.

If you think you are a good fit for this role please apply and then give us a call at: 952-473-0442. Thank you!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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