Easter Seals Jobs

TTEC has an excellent opportunity for you to deliver outsourced support services to our partner - e-commerce platform that links consumers with numerous partners, manufacturers, and brands, aiming to empower individuals to lead their best lives. Creates an inclusive environment where both consumers and merchandise partners can achieve their aspirations.

As a Team Lead, in our Plovdiv site , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC , an award-winning employment experience and company culture.

What You’ll Do:

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.

You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

About TTEC:

We help global brands provide a great experience to their customers, powered by our combination of humanity and technology. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As we highly value our employees, we provide:

• Introductory training aimed at enhancing your Team Lead skills;

• Additional health insurance and reimbursement for medical and dental services;

• Food vouchers from the first month corporate discounts;

• Leadership who are supportive of your career and professional development;

• An inclusive culture and community minded organization where giving back is encouraged;

• A global team of curious lifelong learners guided by our company values, experiential training and access to 1000s of free training and development courses;

• Sign-on bonus of 9700 BGN;

• Amazing paid time off (PTO) and wellness and healthcare benefits;

• Up to 2900 BGN in relocation assistance available;

Your main responsibilities will include:

• Develop team, including new hire and on-the-job training, motivation and coaching to reinforce required skills;

• Ensure schedules are managed efficiently and in a timely, cost effective and accurate manner;

• Review team performance and delivers monthly performance reviews;

• Exhibit a thorough understanding of the project business and strategy;

• Ensure leadership and management of the team in a manner consistent with TTEC's goals, values and objectives;

• Create a positive work environment that fosters team performance through own work and behavior (lead by example).

We're in search of innovators who embody the following:

• Fluency in English or Dutch;

• At least 1 year of experience in a leading position;

• Promote a performance-driven culture and always work towards reaching for amazing;

• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks;

• Mentor and inspire others;

• Strong time management skills and the ability to prioritize a busy workload;

• Strong customer focus and a proactive approach to continuous improvement of the customer experience.

Click on the Apply button to let us know about you.

Please send your CV in English .

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

Title: Team Leader, Service Delivery with English/Dutch

Location: Bulgaria-Plovdiv-Plovdiv

Requisition ID: 03XI2