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Overview

The Meter Automation Coordinator position is responsible for the timely and accurate installation, maintenance, and removal of the MICAS meter automation software from the customer’s network, in compliance with all Sharp Electronics Corporation.

Responsibilities

• Thorough understanding of the MICAS portal

• Provide customer meter and supply automation reports and details to sales representatives for Customer QBR’s

• Maintain equipment records in CRM, including Communication Mode, MAC Address, ATR Lead Time, Location

• Maintain customer contact information in CRM

• Maintain customer and equipment records in MICAS

• Communicate with Contract Coordinators regarding changes in service contract details

• Produce, review, work and distribute reports to various teams

• Perform daily review of MICAS dashboards, proactively addressing issues as identified.

• Review automated supply orders daily for accuracy.

• Communicate with logistics team regarding device installations and removals.

• Communicate with customers regarding MICAS Agent installation, maintenance, and support.

• Communicate with service and logistics teams regarding equipment retirement/destruction.

• Support individual branch MICAS attainment goals.

Qualifications

• Established knowledge and understanding of computers and networks.

• Proficiency in Power BI and Microsoft Office, with established knowledge and strong emphasis on Excel.

• Outstanding communication and people skills

• Ability to effectively communicate with all levels of the organization

• In depth knowledge of SAP/BW reporting specific to contract management (i.e. BDL, Missing Meter report)

ABOUT US: Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Compensation for this position

The compensation range for this role is $40,500 - $72,200. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee perks

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).

• 401k retirement plan with a competitive match and plenty of financial support tools.

• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)

• Rewarding and wholistic wellness program.

• Training, professional development, and mentorship

• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)

• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/vete ran

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Job Location US-CA-Pleasanton

Posted Date 3 weeks ago (8/27/2024 3:04 PM)

Job ID 2024-8148

Category Administration