Job Information
U S RENAL CARE INC Helpdesk Associate - 5001082373506 in Plano, Texas
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provides Helpdesk coverage and support; this includes responding to user inquiries, questions and requests, usually by phone and/or email, but occasionally in person
- Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up
- Handles back-up duties in software installation and troubleshooting as required
- Serves as initial point of contact from the IT department for new users
- Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
- Maintains accurate inventory of IT equipment
- Coordinates repair of IT hardware and keep track of warranty information
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
