Easter Seals Jobs

Description We are offering a permanent employment opportunity for a Customer Service Manager at our location. As a Customer Service Manager, you will play a critical role in direct customer interactions, managing customer accounts, and coordinating with internal departments to ensure a smooth and effective customer service process.

Responsibilities:

• Directly interact with customers via telephone, email, or in-person to address their needs and inquiries.

• Efficiently manage customer accounts and ensure accurate record-keeping.

• Handle customer complaints with professionalism and work towards resolution.

• Coordinate with internal departments to streamline the customer service process.

• Conduct customer verifications and set up new customer accounts.

• Oversee the processing of orders, forms, applications, and customer requests.

• Maintain databases with details of customer interactions, transactions, comments, and complaints.

• Prepare and distribute reports detailing customer activity.

• Review data for completeness and accuracy, and prepare it for computer entry.

• Provide feedback to improve the efficiency of the customer service process.

• Utilize CRM and ERP tools for managing customer information and workflows.

• Ensure compliance with financial services regulations using tools such as ADP.

• Use Avaya CMS for customer interaction management.

• Perform auditing and billing functions as required.

• Handle cash activity and use tools like 'About Time' for time management.

• Respond to inbound calls and provide accurate pricing and delivery information to customers. Requirements

• Applicant must have a minimum of 7 years of experience in a Customer Service Manager role or similar position.

• Proficiency in using ADP - Financial Services software is required.

• Experience in using Avaya CMS is necessary.

• Must have practical knowledge of CRM tools and techniques.

• Familiarity with ERP - Enterprise Resource Planning is a must.

• Proficiency in utilizing ERP Solutions is required.

• Experience with About Time software is a crucial requirement.

• Capability of answering inbound calls efficiently is necessary.

• Auditing skills are essential for this role.

• Experience in handling billing functions is required.

• Must have a solid understanding and experience of cash activity management.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .