Easter Seals Jobs

This is a Direct Hire opportunity! The Tenant Relations Specialist is responsible for creating and maintaining a positive and healthy tenant experience. This role is devoted to making sure the factors such as tenant communication, tenant expectations, tenant compliance, and accessibility work together in harmony to benefit the tenant and the community. This includes understanding what tenants need or want and other areas of tenant interest, supporting each tenant and the tenant community by providing solutions and/or resolutions to all tenant related concerns. This role specifically focuses on maintaining the financial health of the property through monitoring of the tenant and subsidy rents accounts receivables and ensuring tenant compliance. Essential Responsibilities: - Directly responsible for collecting unpaid rents and maintenance fees - Court appearances when operationally necessary - Work collaboratively with the Resident Services Team to the benefit of all tenants and making referrals when appropriate - Collaborate with the Occupancy Compliance Team to obtain required documents for all new tenant move ins - Support the annual recertification process for all residents and collaborate with the Occupancy Compliance Team to obtain required instruction and documentation to do so - Complete unit showings for prospective new tenants - Complete the Move In/Move Out process for all tenants - Complete weekly property site visits and report outcomes to the Asset Management Team - Oversee tenant lease & Community Guidelines enforcement. This includes providing lease violations when deemed necessary - Mediate tenant conflict - Provide regulatory Notices to tenants when operationally necessary General Administrative Management: - Attend general staff meetings and all other meetings/events as required - Review (and submit, if applicable) daily, weekly, monthly, and annual reports of managed properties - Monitor tenant and subsidy rent accounts receivable - Perform a site visit of each property at least weekly - Must be available to address managed properties emergency calls in the evenings and weekends - Ensure compliance with federal, state, and local agency regulations - Must keep current with industry trends and new business opportunities - Responsible for learning the organization\'s most recent software programs - Must form working relationships with all team members including but not limited to the property facilities teams, resident services team, and occupancy compliance team Required Skills and Abilities: - Must have a valid driver\'s license and reliable transportation - Must be available for emergency calls in the evenings, weekends, and the ability to attend post business hour engagements - Must possess excellent written and oral communication skills - Solid knowledge of office software such as Microsoft Outlook, Excel, and Word - Independent decision maker who has experience handing and resolving problems - Ability to maintain effective relationships and analyze situations to identify problems, offer solutions, and communicate with different individuals in a wide variety of diverse situations - Mission-driven and able to maintain strong values and seek creative solutions in a positive, team-oriented and judgement free environment Education and Experience: - Associate degree or background in Business Administration or Social Services - 2-5 years of experience in real estate, commercial property management, or social services