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US – Tax – National Tax – EDGE – GCR – Global Payroll Operate – Implementations – Tax Services Senior Manager

Ernst & Young LLP's National Tax and EY EDGE practices are made up of teams of professionals providing specific tax technical services to US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes the EY organization in the marketplace.

The opportunity

Our Global Payroll Operate practice focuses on helping our clients effectively manage their global payroll needs proactively and responsibly in 150+ countries. Our quality service and technical network enable you to help clients reduce inefficiencies, mitigate risk and drive process improvement within their payroll functions. We believe that by managing clients' payroll obligations, we can make a critical difference, and you'll be at the heart of this mission.

Our market-leading approach combines extensive local payroll service experience with a standard global payroll compliance and implementation methodology. With engagements involving a few countries or many, you will have the opportunity to provide clients an integrated, consistent, quality service that unlocks the potential of the payroll function across the entire process.

Your key responsibilities

As a Tax Senior Services Manager in Payroll Operate focused on implementation, you will help lead global payroll implementations for large global clients. You will supervise the design, implementation and smooth transition to new global payroll operate model for our large clients. You will also drive or support our effort in continuous innovation, building our next generation payroll solutions, and enhance our project delivery tools. Capabilities include medium to large payroll project management, risk control, process design and procedure documentation. Governance of payroll implementation is key, and you will lead the global country teams utilizing our one global methodology throughout our global payroll implementation life cycle to mitigate project risk.

• Act as the global project manager for large-sized clients and implementations, which will require strong ownership, project management, issue and risk controls, decisions tracking, status reporting and deliverable management, including the escalation of client, central project support teams and internal country issues

• Provide governance oversight to global implementation managers of small or medium size clients

• Manage project escalations and ask/refer to global or area implementation leaders for help

• Know and utilize global implementation methodology and payroll leading practices

• Be involved in thought leadership development.

• Provide/drive innovation and continuous improvement for our EY global payroll tools

• Act as a solution architect during the implementation of certain client

• Identify opportunities to improve our project delivery tools and templates

• Leverage Global Payroll Operate tools, technology, methodology and processes

• Coach and mentor junior implementation team members

Skills and attributes for success:

• Ability to implement centrally managed global outsourcing model, leveraging the global payroll tools to provide clients with greater control, visibility and compliance for their global payroll

• Manage client relationship and become trust advisor for the client

• Able to proactively monitory and control risks

• Managing, coaching and developing a team of manager, senior and staff professionals

• Strong analytical skills and problem-solving ability

• Project management skills

• Experience in building and managing senior client relationships

• Experience in large SAP US Payroll implementation will be a plus

• Solution architect experience in large HR and Payroll implementations

To qualify for the role, you must have:

• Bachelor's degree and relevant post-graduate qualification, preferably with an emphasis in Sciences, Business or Finance

• Twelve or more years of relevant payroll project and/or project management experience or equivalent experience in business or industry

• Approved technical certification is required (PMP is a plus)

• Large HR and Payroll implementation project experience by working with major technology vendors, such as ADP, Oracle, SAP, Workday and other leading technology solutions, ADP Globalview and SAP Payroll are strongly preferred

• Strong numbers acumen, including analytical abilities and knowledge of Excel, Word and PowerPoint

• Excellent managerial, organizational and verbal/written communication skills with a proactive approach to problem solving and attention to detail

• Candidates with active PMP certification strongly preferred

• Willingness to travel as needed, and working in a balanced hybrid environment

What we look for

We're interested in professionals with the drive to take on new responsibilities and projects. You'll need the confidence to speak up with your own creative thoughts on a wide range of areas. You'll also have the opportunity to achieve your potential by being given professional development opportunities and experiences with clients across geographies. If you're keen to play a pivotal role within a highly focused global payroll operate team, this role is for you.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $103,500 to $236,600. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $124,200 to $269,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

For those living in California, please click here for additional information.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com