Job Information
Advantage Solutions TAM Director (Technical Account Manager) in Pittsburgh, Pennsylvania
Summary
TAM Director (Technical Account Manager)
At our Company, we grow People, Brands, and Businesses! We are seeking an experiencedDirector of Technical Account Management leads a team of technical account managers, setting vision and strategy for delivering exceptional client success through technical expertise and proactive customer engagement. This role involves managing key accounts directly and overseeing a team that acts as trusted advisors for retail clients, ensuring alignment of technical solutions with client business objectives.
Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Team leadership and Development
Lead and develop the technical account management team. Fostering a culture of customer centricity and continuous improvement
Set clear goals and performance metrics for the team, ensuring alignment with overall company objectives.
Provide coaching and professional development opportunities.
Own the account review process, ensuring regular check ins with retail client teams are being assess satisfaction, address concerns, and adjust as needed.
Customer Success Strategy:
Develop and implement customer success strategies to increase user product adoption, customer satisfaction and retention.
Lead initiatives that align technical solutions with retail client business objectives, driving long term client success.
Collaborate with internal teams (Product team, engineering, and sales) to ensure seamless communication and delivery of solutions to clients.
Work with Product and Sales teams to contribute to revenue growth strategies through technical insights and customer feedback.
Technical Expertise and solutions
Provide technical consultation and guidance to clients, ensuring they are leveraging the full value of the company’s products and services.
Oversee and identification and resolutions of technical challenges that retail clients face, ensuring that issues are addressed quickly and efficiently.
Data Driven Insights:
Leverage data and analytics to assess the performance of accounts and TAM’s identifying trends, opportunities, and areas for improvements.
Develop a reporting mechanism to provide transparency into account health, customer satisfaction, and the success of technical solutions.
Use retail client feedback to inform product development, feature enhancement and service improvements.
Qualifications:
8+ years of experience in technical account management, customer success, or a similar technical client facing role, with at least 5 years in leadership/management capacity.
Strong technical knowledge across relevant technologies, systems, or platforms, with the ability to translate complex technical concepts into business solutions.
Excellent communication, problem-solving, and interpersonal skills, with ability to engage and influence both internal and external stakeholders at all levels.
Experience working cross functionally with sales product, and engineering teams to drive client success and retention.
Data driven decision making skills, with the ability to analyze metrics and use insights to improve customer engagement and outcomes.
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
Director of Technology is responsible for providing direction for the Technology department team(s). In this capacity, the Director of Technology oversees various component from team leadership and staff development, as well as, oversight of all projects and initiatives, short and long term strategic direction for specific competencies, vendor management and fostering stakeholder relationships within the department team(s).
Job Duty
Design, program, and deliver web/local development projects (.NET, PHP, SQL, HTML, CSS, JS)
Support development of projects from inception through testing and final delivery
Identify, communicate, and overcome development problems and creative challenges related to complex web and application-based projects
Keep current with programming languages/platforms within the web development/web application, and desktop/mobile application space
Revise and troubleshoot development work as required
Heavily contribute to and actively follow technical documentation related to interactive development cycles
Produce, re-purpose creative assets using toolsets such as Adobe Photoshop/Illustrator
Interact with producers, associate creative directors, and other technical/creative team members
Maintain leading-edge knowledge in emerging technologies; participate in knowledge sharing and lessons-learned sessions from project experiences
Mentor and manage team members
Supervisory Responsibilities
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
- Travel and Driving are not essential duties and function of this job
Minimum Qualifications
Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree or equivalent experience
(Preferred): Business, Management Information Systems, Computer Science or related field
8+ years of experience in information technology with cross-functional experience across major IT competencies—application development, infrastructure, mobile, etc.
5+ years managing both department level resources and large project teams
Experience developing best practices in project management methodologies and guiding others to successfully execute project management of a full project lifecycle
Experience developing useful project metrics and applying those metrics
Experience managing multiple complex projects concurrently. Complex projects could be defined by the following factors
Size and duration of project
Multiple stakeholders
External data/system dependencies
Build and develop a high functioning team
Ability to successfully delegate responsibilities and tasks to others
Skills, Knowledge and Abilities
Must have an interest in, knowledge of, and enthusiasm for the internet and web-related technologies
Highly motivated with excellent communication, time management, and teamwork skills
Strong ability to work within deadlines
Significant, demonstrated ability to develop and maintain complex solutions throughout the entire LAMP vertical (Linux, Apache, mySQL, PHP)
Experience in .NET (C#, SQL Server), PHP frameworks (Codelgniter), LESS/SASS and JS frameworks such as Angular.js
Highly experienced in programming within the frameworks of and customizing PHP/MySQL based content management systems (WordPress and Drupal)
Project experience in the following development methodologies:
Application design patterns
OOP/object-oriented development approach
Use of platform extensions, industry libraries
Industry-related knowledge of browser client development
HTML5, CSS3, JavaScript, Ajax, jQuery
iOS, android and hybrid mobile development architectures
Understanding of browser compatibility issues and platform characteristics
Ability to work with interactive requirements—providing external data through multiple means (XML, JavaScript, web services) and guidance on data usage
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Job Locations US-IL-Chicago | US-MO-Clayton | US-AR-Rogers | US-NC-Charlotte | US-PA-Pittsburgh
Primary Posting Location : City Chicago
Primary Posting Location : State/Province IL
Primary Posting Location : Postal Code 60601
Primary Posting Location : Country US
Requisition ID 2024-434207
Position Type Full Time
Category Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)
Minimum USD $134,000.00/Yr.
Maximum USD $174,000.00/Yr.
