Job Information
Duquesne Light Company Solutions Architect I in Pittsburgh, Pennsylvania
Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
Overall Summary
The Solutions Architect I – (Oracle Energy and Water Applications) will be responsible for designing and modifying technical architecture for the Oracle Energy and Water (OUS) Suite of Applications, which include Customer Care & Billing (CCB), Meter Data Management (MDM) and Mobile Workforce Management (MWM), that support multiple areas of our utility business. The Solutions Architect I will be assigned to complex initiatives and projects that require specialized functional and technical expertise across a wide range of technical disciplines. This role will also be responsible for providing technical direction on proposed customizations, integrations and solutions within Oracle Energy and Water (OUS) applications.
Applicant must assure that the Duquesne Light IT philosophy - quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; an environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.
Location: Hybrid (see below), downtown Pittsburgh, PA
Responsibilities
Support IT projects on the Oracle Energy & Water Applications Roadmap as the Oracle Solution Architect I, including technical design reviews, integration solutions, analyze upgrade impact/options, and data & customization governance.
Designing integration strategies between OUS solutions and other corporate applications.
Designing and configuration of the OUS rate engine by collaborating closely with the Rate & Tarif team in accordance with our tariff policies.
Expand the Oracle Energy and Water Application knowledge within the organization.
Providing 3rd tier support as required for resolving technical production system problems as they arise.
Work with Customer Product Teams and Managed Service Provider to select and implement scalable solutions and products.
Directing third parties (vendors and consultants) assisting DLC in developing and implementing on-premises as well as cloud (SaaS or hosted) solutions.
Supporting the development of third-party applications and custom integration solutions including major enhancements and interfaces. Capable of writing specifications when needed.
Education and Experience
Bachelor's degree in computer science, management information systems, or related field required
Seven (7+) or more years of relevant experience required
Relevant experience includes but is not limited to proven work experience as a solution architect, technical lead or systems analyst for customer billing software applications.
Direct or indirect utility experience strongly preferred.
Strong understanding of system integrations, data integrity, Oracle databases, customer billing processes and systems.
Knowledge of Oracle Energy and Water Applications or other Oracle Applications / ERP packages strongly preferred
Skills and Abilities Utilized in this Role Include:
Very strong analytical and problem-solving skills.
Electric utility metering or billing experience strongly preferred, such as experience with the following:
Customer Care and Billing (CCB)
Meter Data Management (MDM)
Mobile Workforce Management (MWM)
Service Oriented Architecture (SOA)
Experience with project management, SDLC, testing methodology for vendor sourced applications, and software coding (examples include SQL, Oracle Databases) required.
Ability to operate in a project orientation, adhering to standards in the PMI (or similar) project management methodology/framework.
Ability to exercise independent judgment and creative problem-solving techniques in a highly-complex environment.
Experience with specifying and/or directing modifications to existing software applications and modules in accordance with high level specifications and industry standards using disciplined software development processes
Must possess a positive attitude and strong values that fit with DLC’s core values:
Energized to shape the future;
Bold in thinking and exploration of new possibilities;
Collaborative in approaching all challenges;
Responsible in commitment to safety, management of assets and finances and interaction with others;
Selfless in serving the community, both on the job and through volunteerism.
Scope
Primary Focus is on daily deliverables, outputs, and reporting. Accountable for managing one's own time and workflow and leads projects and/or large project steps. Work is complex in nature requiring the incumbent to draw on previous knowledge to perform role. Acts independently the majority of the time, requiring guidance in only complex situations. Has well established capabilities, acts as a resource to less experienced staff on moderately complex issues.
Decision Impact
Problems and issues faced are vague and require analysis of multiple sources of information for solution. Draws on significant past experience to perform role. Accountable for direct level of reasoning and decision making.
Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.
Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.
Data Stewardship
Maintain accountability and oversight of data for related business area, documenting related data management procedures, methods, and techniques.
EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.
Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.
